Adrianna Justice
Lafayette,IN
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
13
13
years of professional experience
Work History
Automotive Enthusiast Advisor II
Hagerty Insurance
01.2023 - 09.2023
- Built and maintained relationships with clients to provide ongoing support.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Improved processes by recommending operational changes.
- Gathered and analyzed customer feedback to inform product and service improvements.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
Account representative
AssuredPartners of Indiana
01.2021 - 01.2023
- Assessed customer needs and upsold products and services to maximize sales
- Informed customers about billing procedures, processed payments and provided payment option setup Assistance
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls
- Educated customers on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries,
- Boosting customer satisfaction
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Developed
- Administrative processes to achieve organizational objectives and improve office efficiency
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing
- Correspondence
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons
- Reviewed account and service histories to identify trends and issues
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive Communication
- Processed customer account changes
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Co Owner/manager
Justice Construction
04.2019 - 07.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Conducted target market research to discover customer needs and analyze competitor trends.
LICENSED INSURANCE SALES AND SERVICE, Allstate Insurance
11.2017 - 01.2021
- Assessed customer needs and upsold products and services to maximize sales
- Informed customers about billing procedures, processed payments and provided payment option setup Assistance
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls
- Educated customers on special pricing opportunities and company o erings
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Directed customer communication to appropriate department personnel and
- Ered information to resolve inquiries,
- Boosting customer satisfaction
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Developed
- Administrative processes to achieve organizational objectives and improve
- Ce e ciency
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing
- Correspondence
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons
- Reviewed account and service histories to identify trends and issues
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive Communication
- Processed customer account changes
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
SALES ASSOCIATE
Arrows Three and tackle too
01.2015 - 11.2017
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Calling Conflict mediation
- Data evaluation
- High-energy attitude
- Adaptive team player
- Store maintenance
- O ce equipment proficiency
- Customer relations
- Shipping and receiving
- Understanding Clients needs
- Administrative support
- Business operations
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Built and maintained e ective relationships with peers and upper management to drive team success toward common sales, service
- And operational goals
- Processed payments and maintained accurate drawers to meet financial targets
- Counted cash, made change and stored coupons to keep organized and balanced cash register
- Drawer
- Managed cash register operations using POS system, including processing sales and returns
- Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as
- Needed
- Maintained current store, product and promotional knowledge to drive consistent sales
- Drove sales by e ectively upselling and cross-selling products to maximize profitability
- Bagged, wrapped and packaged purchases according to customer needs
- Engaged positively with each customer, providing professional and polite support for sales and service Needs
- Monitored sales floor to identify customers in need of assistance and merchandise in need of
- Replenishment
- Prepared products for promotional sampling during in-store demonstrations
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Helped customers by answering questions and locating merchandise
- Help customers load purchased equipment when necessary.
CUSTOMER SERVICE REPRESENTATIVE
Best Buy Co Inc
09.2010 - 01.2015
- Assessed customer needs and upsold products and services to maximize sales
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup
- Assistance
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls
- Educated customers on special pricing opportunities and company
- Erings
- Reviewed account and service histories to identify trends and issues
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Created and implemented process improvements to reduce workloads and bolster callback
- E ciency
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Evaluated customer account information to assess current issues and determine potential
- Solutions
- Set up and activate customer accounts to maintain satisfaction levels
- Documented conversations with customers to track requests, problems and solutions
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Delivered service and support to each customer, paving way for future business opportunities.
Education
High school -
Lafayette Excel Center
Lafayette, InSkills
- Policy and procedure
- Implementation Financial
- Administration
- Customer retention
- Cost analysis and savings
- Supervision and training
- Recruiting and hiring
- Employee development
- Schedule management
- Profit and loss
- Accountability
- Purchasing and planning
- Performance improvements
- Policy/program
- Development
- Team building
- Organization
- Process improvement
- Customer service
- Communications
- Inventory management
- MS O ce
- Credit card payment
- Processing
- Microsoft O ce expertise
- Clerical support
- Product organization
- Inbound and outbound
- Compliance Requirements
- Interview Skills Instruction
- Teach Courses
- Listening Actively
- Career Development Techniques Instruction
- Conflict Management Education
- Administration Collaboration
Additional Information
- License , Indiana Insurance Licenses - Personal Lines and Property & Casualty
Timeline
Automotive Enthusiast Advisor II
Hagerty Insurance
01.2023 - 09.2023
Account representative
AssuredPartners of Indiana
01.2021 - 01.2023
Co Owner/manager
Justice Construction
04.2019 - 07.2022
LICENSED INSURANCE SALES AND SERVICE, Allstate Insurance
11.2017 - 01.2021
SALES ASSOCIATE
Arrows Three and tackle too
01.2015 - 11.2017
CUSTOMER SERVICE REPRESENTATIVE
Best Buy Co Inc
09.2010 - 01.2015
High school -
Lafayette Excel Center