Adrianna Leos
San Antonio,TX
Summary
What makes me different than other candidate’s? I am self driven & motivated to provide good customer & team services. I love to achieve goals and make sure everything is runs smoothly. I love working in a team & helping others. I love guest interactions with all ages, making magical moments with everyone. I am always looking to solves problems & come up with solutions, efficient work methods, striving for success. I am a visual learner, & a great multitasker, I love working in a clean organized environment.
Overview
6
6
years of professional experience
Work History
Specimen Accessioner
Center For Disease Detection
06.2023 - Current
- Followed safety protocols while handling hazardous materials.
- Trained and supervised junior technicians in laboratory protocols.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Assisted scientists by collecting and organizing laboratory data.
- Troubleshot and resolved equipment and process issues.
- Participated in lab meetings and project presentations.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Prepared specimens for testing and analysis.
Disney College Program Intern
Walt Disney World Company
07.2022 - 11.2022
- Collaborated in professional team to solve workflow issues.
- Sorted and organized files, spreadsheets, and reports.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Greeted and seated guests to provide friendly and welcoming experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- made magical moments with guests to provide amazing guest services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Delivered information and details of interest about facility to visitors.
Returns Processor
Nadine West
12.2021 - 07.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Increased productivity through streamlined processes and system efficiency.
- Employee of the month
- Delivered high-quality customer service by gathering feedback on product deficiencies.
Nanny
UrbanSitter
06.2021 - 04.2022
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Met children at bus stop to walk home and assist with crossing street.
- Assisted with light housekeeping duties as well as running errands.
- Assisted children in dressing appropriately for day's activities.
- Stayed current on toy and child-related recalls and safety warnings.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Involved children in caring for household pets and chores.
Warehouse Worker
Frito-Lay Warehouse
08.2021 - 12.2021
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Wrapped pallets in shrink wrap prior to loading.
- Loaded, unloaded and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Unload carts and pallets from loading docks and place in KD area. Unload carts and organize boxes upon the carts. Once a pallet out of seven are full, push out for forklift drivers to pick up. The boxes go to repacking and pickers for consumer goods.
Package Handler
Amazon
06.2021 - 07.2021
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Completed on-time deliveries by choosing best and most efficient routes.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Lifted, lowered and carried packages typically weighing 50 pounds throughout regular course of delivery.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Worked overnight shifts during peak periods to meet coverage needs.
Food Delivery Driver
DoorDash
07.2020 - 07.2021
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Immediately addressed problems with customers to promote speedy resolution.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Retail Sales Associate Cashier
Outdoor Alphas Rods & Reels
05.2020 - 07.2021
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Delivered consistently accurate orders, special requests and menu alterations.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Helped customers complete purchases, locate items and join reward programs.
- Provided warranty information to customers purchasing covered items and services.
- Operated POS terminals and cash drawer balancing.
- Addressed discrepancies in bagged purchases by providing missing items and compensatory products.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Connected with customers to support positive transaction experiences and address service concerns.
- Processed credit card and debit payments via Square systems, providing accurate charges and credits.
- Answered questions about store policies and addressed customer concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Assisted customers by answering questions and fulfilling requests.
- Kept shelves stocked with popular items by tracking trends and requesting new orders.
- Increased sales by offering advice on purchases and promoting additional products.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Moved heavy boxes and full merchandise bins up to 50 pounds in weight by maintaining physical strengths and stamina.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Food Sales Associate
Kona Ice
01.2020 - 04.2021
- Demonstrated products to customers and emphasized key features to close sales.
- Tracked stock levels and worked with logistics teams to maintain optimal levels.
- Partnered with inside sales representatives to maintain current product and service literature.
- Traveled across territory to connect with established and prospective customers.
- Prospected new customer leads from print, online and in-person methods.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Packaged and stored food products following proper handling and preservation methods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Guaranteed customer satisfaction by quickly delivering orders.
- Organized and re-stocked various stations and self-service items.
- Monitored and maintained required food temperatures for safety.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Measured, mixed and cooked ingredients following directions and nutritional restrictions.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Passed out snow cones
- Operated Square system
- Traveled to different areas, schools, colleges, Military bases in the city to pass out snowcones and or hot coco
Sales Associate
Hot Topic
03.2021 - 04.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared large cash deposits with zero discrepancies.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Floor Associate Cashier
Macys Backstage
04.2019 - 10.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Traveled to Mcallen Texas, to open a new store in the mall, help organize and stock up shelves. Stayed in a hotel and was reimbursed for expenses.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Greeted customers and helped with product questions, selections and purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Folded and arranged merchandise in attractive displays to drive sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Supported efficient and timely replenishment of sales floor merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Supported loss prevention goals by monitoring shopper behavior.
- Informed customers of current store promotions to encourage additional sales purchases.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Associate of Arts - Criminal Justice
San Antonio College
San Antonio, TX05.2021
High School Diploma -
Douglas MacArthur Highschool
San Antonio, TX06.2018
Skills
- Safe food handling
Timeline
Specimen Accessioner
Center For Disease Detection
06.2023 - Current
Disney College Program Intern
Walt Disney World Company
07.2022 - 11.2022
Returns Processor
Nadine West
12.2021 - 07.2022
Warehouse Worker
Frito-Lay Warehouse
08.2021 - 12.2021
Nanny
UrbanSitter
06.2021 - 04.2022
Package Handler
Amazon
06.2021 - 07.2021
Sales Associate
Hot Topic
03.2021 - 04.2021
Food Delivery Driver
DoorDash
07.2020 - 07.2021
Retail Sales Associate Cashier
Outdoor Alphas Rods & Reels
05.2020 - 07.2021
Food Sales Associate
Kona Ice
01.2020 - 04.2021
Sales Floor Associate Cashier
Macys Backstage
04.2019 - 10.2019
Associate of Arts - Criminal Justice
San Antonio College
High School Diploma -
Douglas MacArthur Highschool
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