Adrianna Lighning
Decatur,GA
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Customer Services Representative roles with high-volume customer demands.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
OneMain Financial
Norcross, GA
10.2023 - 02.2024
- Answered incoming calls and professionally, addressing customer inquiries with empathy and understanding.
- Used database system to record notes and call information.
- Followed established procedures during calls with customers.
- Researched customer accounts for accuracy and completeness of data.
- Fulfilled customer requests by clarifying desired information and completing transactions.
- Developed strong relationships with clients through friendly conversations.
- Communicated in main chat with team members for any customer support questions.
Customer Service Representative
CarMax
Kennesaw, GA
04.2021 - 08.2023
- Make outbound collection calls in addition to taking incoming calls to/from customers and influence customers to make payments on the past due account.
- Educate customers regarding their account, finance charges accruals, late fees, credit reporting, payment options and account management options all while annotating in inter-company system to document all interactions.
- Advise customers of the status of their account by reviewing account information and influencing customers to make payments on the account.
- Work with other departments/personnel where necessary to resolve customer concerns.
Customer Service Representative
James Bond Call Center
Cartersville, GA
01.2020 - 02.2021
- Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
- Complete administrative paperwork or supervise the preparation or maintenance or records, forms, or reports.
- Provided professional and knowledgeable customer service to clients.
- Informed clients on the consequences of skipping court hearings.
- Collected and assessed information on client's credit card usage, credit reports, and telephone records.
- Drafted and submitted sales receipts and legal paperwork to the manager.
- Answered Multiple phone lines to assist with bonds.
Education
High School Diploma -
Sonoraville High School
Calhoun, GA05-2015
Skills
- Appointment Scheduling
- Customer Service
- Payment Processing
- Email correspondence
- Type 45 wpm
- Call Center Representative
- Communication
- Teamwork
- Organization
- Creativity
- Integrity
- Microsoft Office Suite
- Customer Care Expert
- Client Relations
- Multi phones operator
- Computer Software and Application
- Knowledge
- Dependability
Timeline
Customer Care Representative
OneMain Financial
10.2023 - 02.2024
Customer Service Representative
CarMax
04.2021 - 08.2023
Customer Service Representative
James Bond Call Center
01.2020 - 02.2021
High School Diploma -
Sonoraville High School