Adrianna Lightning
OneMain Financial
ATLANTA,GA
8
years of professional experience
Detail-oriented health care and customer service professional with experience supporting patient and members, maintaining accurate record, performing medical data entry, handling high-volume calls, and navigating multiple computer systems. Experienced in documenting interactions, resolving issues, processing medical information, and protecting sensitive information. Dependable, organized, and compassionate with strong communication and problem-solving skills. Seeking a Hospital Administrative Clerk Position to provide efficient administrative support and excellent service to patients, families and healthcare teams.
Work History
Customer Service Representative
1 Year 1 Month- Handled an average of 80+ inbound calls daily, assisting customers with account inquiries, loan applications, and payment solutions.
- Answered questions regarding balances, due dates, loans, and payments.
- Set up payment arrangements and automatic payments while documenting account activity accurately.
- Provided professional service and problem resolution to support retention.
- Negotiated repayment plans and settlements while following company procedures.
Medical Data Entry Specialist (Remote)
2 Years 1 Month- Entered and updated customer data in the system, and order information into computer systems with accuracy.
- Processed medical supply and pharmaceutical orders by entering Products codes, quantities, and shipping details.
- Corrected errors and resolved discrepancies in records and documentation.
- Managed approximately 50+ data-entry records daily while meeting productivity and quality benchmarks.
- Retrieved information from multiple sources and consolidated data into databases or spreadsheets.
Customer Service Representative
3 Years 7 Months- Educated patients on treatment plans and preventive care to enhance understanding and adherence.
- Troubleshoot system and user issues.
- Consistently support 40+ members daily by addressing benefits, billing, and care-related inquiries, contributing to improved satisfaction scores.
- Resolve issues or escalate to appropriate departments.
- Ensure compliance with HIPAA and data security standards.
Education
High School Diploma
Skills
Customer Data Management
Healthcare Customer Service
Call Center Operations
Account Management
Patient Information Management
Data accuracy
Records & Documentation
Confidential data handling
Multiple systems management
Issue resolution
Professional Communication
Time Management
Critical Thinking
Effective listening
Adaptability
Administrative Support
Timeline
Customer Service Representative
OneMain Financial
08.2025 - 09.2026Read More
Medical Data Entry Specialist (Remote)
McKesson
10.2022 - 11.2024Read More
Customer Service Representative
Kaiser Permanente
02.2019 - 09.2022Read More
Lithonia High School
High School Diploma
Read More