Adrianna Lleshaj
New Hempstead
Summary
Dedicated healthcare professional with experience as a Medical Assistant and Medical Scribe, skilled in patient care support, clinical documentation, and EHR management (eClinicalWorks). Proficient in documenting patient encounters, maintaining accurate medical records, and ensuring compliance with HIPAA standards. Recognized for excellent communication and organizational skills in a fast-paced medical environment, and adept at supporting medical staff and patients effectively.
environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant / Medical Scribe
Care365
02.2024 - Current
- Facilitated patient care by recording medical histories, vital signs, and current medications.
- Maintained accurate medical records using the Electronic Health Record (EHR) system, eClinicalWorks (ECW).
- Sanitized, restocked, and organized exam rooms and medical equipment to ensure a safe, efficient clinical environment.
- Directed patients to exam rooms, answered routine questions, and prepared patients for physician examinations.
- Performed laboratory tests, specimen collection, and preparation for analysis.
- Documented patient encounters in the EHR, including HPI, review of systems, physical exam findings, diagnoses, and treatment plans.
- Accurately transcribed provider–patient interactions in real time, employing proper medical terminology to ensure precise charting.
Customer Service Manager
Decicco's Family Market
10.2018 - 02.2024
- Effectively supervised day-to-day front of the store operations of busy cashier and customer service departments
- Hired, trained, and mentored cashiers, front-end staff, and other customer service employees
- Created, edited, and altered customer service strategies and procedures in agile manner to best deliver a satisfying experience for all customers
- Promptly answered emails, phone calls, and in person inquires
- Experience in cash drawer maintenance, handling daily deposits to the bank, and providing cashiers with change during the shift
- Efficiently handled delivery and pickup orders for customer placed order
- Utilized office programs such as Excel to make weekly logs for department sales and expenses
- Logged and scanned invoices brought into the store based upon daily deliveries
- Typed weekly sales for departments, maintaining organization
- Utilized Word to create visual sale signs for the store each week
Education
Bachelor of Arts - Biochemistry
Hunter College
New York, NY05-2025
Skills
- Medical Terminology & Clinical Documentation
- Electronic Health Record (EHR) Management — eClinicalWorks (ECW)
- Patient Intake, Vital Signs Monitoring & Direct Patient Care Support
- HIPAA Compliance & Confidential Record Management
- Patient Relations, Client Service & Retention
- Communication & Interpersonal Skills
- Computer Proficiency: Microsoft Word, Excel, PowerPoint, Outlook
Timeline
Medical Assistant / Medical Scribe
Care365
02.2024 - Current
Customer Service Manager
Decicco's Family Market
10.2018 - 02.2024
Bachelor of Arts - Biochemistry
Hunter College
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