Adrianna Lopez
Cashier
Santa Fe,NM
Summary
Dynamic and detail-oriented professional with extensive experience at Marriot Hotels And Resorts, excelling in customer service and multitasking. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at cash handling and maintaining accuracy, ensuring smooth operations in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Front Desk Assistant
Marriot Hotels And Resorts
01.2025 - Current
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Cashier
Cirkle K
12.2022 - 12.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Caregiver
Senior Care
12.2019 - 12.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Retail Team Lead
Goodwill Industries
12.2015 - 12.2019
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Evaluated employee performance regularly through observation and feedback discussions to promote continuous improvement.
- Balanced cash registers accurately at opening or closing shifts while ensuring adherence to company financial protocols.
- Promoted a safe working environment by enforcing safety guidelines throughout the store.
Education
General Studies -
Flowing Wells High School
Tucson, AZ1996
Skills
Listening skills
Problem-solving skills
Maintaining cleanliness
Customer service
Time management
Data entry
Excellent communication
POS systems
Complaint resolution
Cash handling
Multitasking and organization
Attention to detail
Timeline
Front Desk Assistant
Marriot Hotels And Resorts
01.2025 - Current
Cashier
Cirkle K
12.2022 - 12.2024
Caregiver
Senior Care
12.2019 - 12.2022
Retail Team Lead
Goodwill Industries
12.2015 - 12.2019
General Studies -
Flowing Wells High School