Adrianna Martinez
Santa Cruz,CA
Summary
Dynamic professional with a proven track record at Whitings Foods Concessions, excelling in customer service and guest relations. Adept at problem-solving and maintaining a clean environment, I consistently exceed expectations while ensuring satisfaction. Bilingual in English and Spanish, I effectively communicate and foster positive interactions in diverse settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Customer service
Whitings Foods Concessions
Santa Cruz, CA
05.2024 - Current
- Provided excellent customer service and ensured satisfaction. Answered questions about the area and menu items, directed customers to appropriate locations.
- Facilitated timely delivery of food and drinks to customers and made menu recommendations.
- Collaborated with other employees to meet customer needs.
- Maintained a clean environment and followed guidelines to ensure food safety.
- Managed transactions and resolved customer complaints or issues to change the outcome in a positive manner.
- Prepared food items consistently, cooked and supplied a variety of foods to accommodate customers preferences and exceed expectations.
Domestic Assistant
Family Members
Santa Cruz, California
01.2021 - Current
- Organized and maintained cleanliness in shared living spaces and private areas.
- Managed laundry tasks, ensuring clothes were washed, dried, and folded.
- Gave special attention to high-traffic areas of the home when cleaning.
- Maintained a clean and organized living environment by vacuuming, dusting, mopping, and sweeping floors.
- Followed specific instructions provided by employers regarding their desired level of cleanliness.
- Conducted quality inspections after completing cleaning tasks to ensure everything was done correctly.
Waitress and Server
Our Lady Star of the Sea
Santa Cruz, CA
04.2024 - 05.2024
- Volunteered as a waitress and server for a local church.
- Provided clients with friendly service and warm meals. Answered questions about the menus and directed customers to their appropriate seats. In addition to taking their orders and using timely manners to serve 50 guests effectively and welcome them.
- Increased customer satisfaction and comfort, allowing for growth in frequent visits and retention.
Caregiver
Del Mar Elementary
Santa Cruz, CA
09.2024
- Ensured safety and well-being of children aged four to 10 during parent-teacher conferences.
- Developed engaging activities and games to sustain children's attention for extended periods.
- Addressed children's needs promptly while managing issues with calmness and effectiveness.
- Facilitated peace of mind for parents through attentive care and supervision of children.
- Promoted a positive atmosphere, enhancing children's behavior and interactions throughout events.
- Achieved coordinators' high standards in maintaining children's welfare during all activities.
- Monitored student behavior and ensured a safe learning environment.
- Organized and participated in recreational activities and events.
Translator
Shoreline Middle School
Santa Cruz, CA
08.2024
- Volunteered as a translator at local middle school to facilitate communication with parents.
- Provided one-on-one support to parents for understanding lessons and academic platforms.
- Enhanced parental knowledge regarding educational topics, alleviating stress and concerns.
- Addressed questions to improve overall comprehension of children's learning processes.
Education
12th Grade -
Harbor High School
Santa Cruz, CA12.2025
Skills
- Interpersonal communication
- Customer service and relations
- Information gathering and analysis
- Team collaboration
- Problem solving
- Attention to detail
- Organizational skills
- Meal preparation and planning
- Home maintenance and repair
- Childcare expertise
- Guest relations management
- Customer-oriented approach
- Cleaning and organization
- English fluency
- Spanish proficiency
Awards
Cabrillo Advancement Program, Academic recognition received through school participation and grade excellence., $2000
Certification
Food Handler Certification
Timeline
Caregiver
Del Mar Elementary
09.2024
Translator
Shoreline Middle School
08.2024
Food and Customer service
Whitings Foods Concessions
05.2024 - Current
Waitress and Server
Our Lady Star of the Sea
04.2024 - 05.2024
Domestic Assistant
Family Members
01.2021 - Current
12th Grade -
Harbor High School