Adrianna Mayes
Pineville,LA
Summary
Energetic Activities Coordinator supporting participants in organized therapeutic activities and programs to meet individual goals. Maintained effective working relationships with staff and community members. Coordinates activities and events with maximum participation.
Overview
6
6
years of professional experience
Work History
Weekend Activity Coordinator
Matthews Memorial
Alexandria, LA
10.2022 - Current
- Monitored attendance records of participants during activities and maintained accurate records of all program data.
- Maintained records of client participation in activities and reported any changes or concerns to the Activity Coordinator.
- Built relationships with community partners to identify resources that could benefit our program.
- Organized supplies for activities and ensured that appropriate materials were available for use.
- Assessed individual resident capabilities to develop relevant and helpful programs.
- Assisted in planning and coordinating activities for clients, including field trips and recreational events.
- Developed individualized activity plans for each client based on their interests, abilities, and needs.
- Researched new ideas for activities that could be used within the program.
- Organized calendars, set up activity rooms and tracked resident participation.
- Promoted mental strength, physical improvements and self-esteem through wide range of activities.
- Facilitated group discussions with clients to encourage meaningful conversations about topics of interest.
Office Administrator
Citizens, Inc.
Alexandria, LA
02.2022 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Coordinated and managed daily administrative operations of the office.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Ordered office furniture when necessary following approval from management team.
- Organized and maintained filing systems, including electronic databases and records.
- Filtered emails based on importance and escalated issues to leadership.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Controlled access to restricted areas within the office building through issuing visitor badges.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Answered 50-75 calls per shift to assist with customer questions and concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Leveraged Excel skills to input and compile data gathered from various sources.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Activity Assistant
The Summit Retirement Center
Alexandria, LA
01.2018 - 06.2020
- Supervised and coordinated work activities of personnel.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Evaluated recreation areas, facilities and services for results.
- Implemented strategies that encourage socialization among residents.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Updated facility schedule and related records.
- Upheld positive quality of life standards for residents of all ability levels.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Kept activities spaces organized, clean and tidy.
- Monitored resident behavior during recreational activities to ensure safety.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Planned trips outside of the facility for small groups of residents.
- Maintained records of attendance at all scheduled activities.
- Performed clerical duties such as filing, copying, and data entry.
- Managed daily operations of recreational facilities.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Oversaw design, construction and upkeep of recreation facilities and areas.
- Organized game nights with board games or trivia competitions.
- Worked with cross-functional teams to achieve goals.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained adequate supplies to meet activities needs.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Arts - History
Louisiana State University
Alexandria, LA07-2014
Skills
- Recordkeeping Skills
- Danger Prevention Knowledge
- Calendar Management
- Program Development
- Event Promotion
- Disability Awareness
Timeline
Weekend Activity Coordinator
Matthews Memorial
10.2022 - Current
Office Administrator
Citizens, Inc.
02.2022 - Current
Activity Assistant
The Summit Retirement Center
01.2018 - 06.2020
Bachelor of Arts - History
Louisiana State University