Adrianna McGill
Summary
Experienced and ambitious Business Administration and Human Resource graduate. Results-oriented General Manager with proven success in managing full-service hotel operations, driving revenue growth, and delivering exceptional guest experiences. Experienced in leading cross-departmental teams, upholding brand standards, and ensuring operational excellence. Skilled in food and beverage management, sales strategy, and team development. Committed to fostering a culture of service and continuous improvement.
Overview
7
7
years of professional experience
Work History
General Manager
Holiday Inn Ontario Airport
Ontario, CA
01.2023 - Current
- Lead day-to-day operations for a 180-room hotel with 4,000 sq. ft. of meeting space, ensuring alignment with brand standards and ownership expectations.
- Manage all hotel departments, including front desk, housekeeping, maintenance, sales, and food and beverage. Monitor guest satisfaction scores, QA audits, and brand compliance to maintain high service and quality levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Serve as Food and Beverage Manager, leading catering and restaurant teams, creating menus, and overseeing banquet and daily dining operations.
- Developed and implemented pricing strategies to maximize revenue growth.
Director of Sales and Catering
Holiday Inn Ontario Airport
Ontario, CA
08.2022 - 08.2023
- Executed agreements for a full service 180 room hotel with 4,000 sq ft of meeting spaces by pursuing sales deals
- Developed and promoted weekly, monthly and quarterly sales objectives.
- Made over 30 cold sales calls a week and visited many sites such as airlines, venues, construction sites, and local businesses
- Partner with revenue management to maximize rooms sold as well as building relationships with customers.
- Went on multiple sales trips with the Ontario Convention Center to promote the area and secure new business
- Collaborated with banquet/kitchen department to create hotel catering, restaurant, and featured beverage menus.
Certified Lifeguard
LA County Lake Lifeguards Patrol Station Puddingstone
San Dimas, CA
04.2018 - 09.2020
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Education
Bachelor of Science - Business Administration - Human Resources
California State Polytechnic University, Pomona
Pomona, CA06.2023
ABC Bartending School
Venice, CASkills
- Social Media Marketing
- Staff Training and Development
- Quick and Adaptable Learner
- Excellent Verbal and Written Skills
- Team Oriented
- Time Management
- Friendly, Positive Attitude
- Networking Events
- Food Safety Understanding
- Strategic planning
- Human resources management
- Problem resolution
- Performance improvement
References
Available upon request
Timeline
General Manager
Holiday Inn Ontario Airport
01.2023 - Current
Director of Sales and Catering
Holiday Inn Ontario Airport
08.2022 - 08.2023
Certified Lifeguard
LA County Lake Lifeguards Patrol Station Puddingstone
04.2018 - 09.2020
Bachelor of Science - Business Administration - Human Resources
California State Polytechnic University, Pomona
ABC Bartending School
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