Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Adrianna Meier

West Des Moines

Summary

Dynamic Assistant Manager with a proven track record at Marco's Pizza, excelling in team leadership and customer service. Skilled in cash handling and conflict resolution, I enhanced operational efficiency and boosted customer satisfaction through effective training and problem-solving. Committed to fostering a positive work environment while achieving business goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Leader

Dairy Queen
05.2025 - Current
  • Supervised daily operations to ensure compliance with company standards and safety protocols.
  • Trained and mentored staff on best practices to enhance productivity and service quality.
  • Optimized shift schedules to align workforce availability with peak business demands.
  • Coordinated inventory management processes, ensuring accurate stock levels and timely replenishment.
  • Resolved customer inquiries and complaints effectively, fostering positive relationships and satisfaction.
  • Implemented workflow improvements that increased operational efficiency across team tasks.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Assistant General Manager

Marco's Pizza
09.2024 - 04.2025
  • Assisted in daily operations and administrative support to improve team efficiency.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Engaged with customers to address inquiries and enhance service quality.
  • Supported inventory management by tracking stock levels and ordering supplies.
  • Collaborated with management in implementing new policies for operational improvement.
  • Conducted training sessions for new employees on standard procedures and company culture.
  • Maintained cleanliness and organization of work areas to promote safety standards.
  • Utilized point-of-sale systems to process transactions accurately and efficiently.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Trained new staff members, equipping them with skills needed for success in their roles.

Checker

Hyvee
04.2024 - 09.2024
  • Inspected and verified product quality against specifications
  • Coordinated with team members to streamline workflow processes
  • Trained new staff on safety protocols and operational procedures
  • Implemented improvements to reduce discrepancies in inventory checks
  • Led daily briefings to communicate priorities and address challenges
  • Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
  • Assisted customers with bagging their purchases, providing swift and attentive service.
  • Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
  • Processed both cash and card purchases and returns.
  • Assisted with unloading customer carts onto conveyor belt.
  • Handled cash transactions securely, adhering to strict cash handling procedures at all times.
  • Developed solid rapport with regular customers, fostering trust through friendly interaction and reliable service.
  • Collaborated with team members to streamline workflow and improve overall store efficiency.
  • Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
  • Restocked and organized merchandise in front lanes.
  • Informed supervisor of front-end product gaps, scanning problems and price mismatching.
  • Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
  • Supported loss prevention initiatives through vigilant monitoring of potential theft incidents during busy periods.
  • Identified produce items and input corresponding PLU codes.
  • Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
  • Spoke with upset customers and notified appropriate management to resolve conflicts.
  • Demonstrated flexibility in schedule adjustments, covering shifts during peak shopping hours or staff shortages.
  • Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
  • Ensured pricing accuracy for all items by conducting daily price checks and updating the system accordingly.

Shift Leader

Marcos's Pizza
10.2023 - 03.2024
  • Monitored performance metrics to identify areas for improvement and drive team accountability.
  • Facilitated team meetings to communicate goals, updates, and feedback for continuous development.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.

Crew Member

Jimmy John's
06.2023 - 10.2023
  • Assisted in inventory management by restocking supplies and tracking usage levels.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.

Crew Member

Marcos's Pizza
12.2018 - 05.2023
  • Provided excellent customer service by efficiently taking and processing orders.
  • Maintained cleanliness and organization of dining area to enhance customer experience.
  • Operated kitchen equipment safely while preparing food items according to standard procedures.
  • Collaborated with team members to ensure timely service during peak hours.
  • Adapted quickly to changing priorities and customer needs in fast-paced environment.
  • Followed safety and sanitation protocols to maintain compliance with health regulations.
  • Contributed to team goals through positive communication and cooperative work ethic.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.

Education

High School Diploma -

Valley High School
West Des Moines, IA

Skills

  • Positive attitude

  • Cash handling

  • Team leadership

  • Problem-solving

  • Customer service focus

  • Flexible schedule

  • Training assistance

  • Customer service management

  • Team supervision

  • Conflict resolution

  • Staff education and training

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed a P&L to better the stores profit
  • Planned and executed marketing events

Certification

  • Certified Assistant General Manager, Marco's Pizza - 6 months

Languages

English
Native or Bilingual

Timeline

Shift Leader

Dairy Queen
05.2025 - Current

Assistant General Manager

Marco's Pizza
09.2024 - 04.2025

Checker

Hyvee
04.2024 - 09.2024

Shift Leader

Marcos's Pizza
10.2023 - 03.2024

Crew Member

Jimmy John's
06.2023 - 10.2023

Crew Member

Marcos's Pizza
12.2018 - 05.2023

High School Diploma -

Valley High School

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