Adrianna Melendez
Stockton,CA
Summary
Dynamic leader with extensive experience at San Joaquin General Hospital, adept in organizational leadership and database administration. Excelled in enhancing staff productivity by over 30% through effective employee management and workflow planning. Skilled in fostering teamwork and professionalism, significantly improving office efficiency and patient care quality.
Overview
16
16
years of professional experience
Work History
Office Supervisor
San Joaquin General Hospital
03.2020 - Current
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Patient Registration Clerk
San Joaquin General Hospital Emergency Room
10.2014 - 03.2020
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Conducted regular audits of patient records to identify inconsistencies or errors, taking corrective action when necessary to maintain data integrity.
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Coordinated with various departments to facilitate seamless transfer of patients between units or clinics as needed.
- Improved patient registration process by streamlining data entry and reducing wait times.
- Expedited emergency room admissions through rapid processing of critical patient information upon arrival.
- Trained new Patient Registration Clerks, resulting in a more knowledgeable and efficient team.
- Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
Office Assistant
Crawford Chiropractic
04.2009 - 10.2011
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
General Education -
Tracy High School
Tracy, CAVocational Certificate - Medical Administration
Western Career College
Stockton, CA04.2010
Skills
- Scheduling and calendar management
- Training and coaching
- Documentation and control
- Workflow Planning
- Database Administration
- Organizational Leadership
- Employee Relations
- Office Administration
- Account Reconciliation
- Employee Management
- Staff Supervision
- Document Management
- Payroll and budgeting
- Policy and procedure modification
- Meeting Coordination
- Data retrieval systems
Timeline
Office Supervisor
San Joaquin General Hospital
03.2020 - Current
Patient Registration Clerk
San Joaquin General Hospital Emergency Room
10.2014 - 03.2020
Office Assistant
Crawford Chiropractic
04.2009 - 10.2011
General Education -
Tracy High School
Vocational Certificate - Medical Administration
Western Career College
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