Adrianna Montoya
Santa Clara
Summary
Detail-oriented professional with a strong commitment to integrity and honesty. Experienced in report writing and incident documentation, with a focus on collaboration and maintaining a safe environment for the community.
Overview
16
16
years of professional experience
Work History
Police Officer
Silver City Police Department
09.2025 - 11.2025
- Completed rigorous physical training and competency assessments to ensure readiness for law enforcement responsibilities.
- Participated in ride-alongs with experienced officers, gaining practical knowledge of patrol operations and emergency response protocols.
- Observed and learned from senior officers during investigations, enhancing understanding of evidence collection and documentation procedures.
Security Officer
Gila Regional Medical Center
01.2024 - 09.2025
- Monitored facility access and ensured compliance with security protocols.
- Conducted regular patrols to identify and mitigate potential safety hazards.
- Assisted in incident response by documenting events and gathering evidence.
- Collaborated with medical staff to maintain a safe environment for patients and visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Seasonal Worker
UPS
11.2023 - 12.2023
- Navigated routes using GPS technology to optimize delivery times.
- Delivered packages to customer doorsteps and business offices.
Mailroom Worker
Western New Mexico University
07.2023 - 12.2023
- Sorted and delivered mail efficiently across campus to ensure timely communication.
- Managed incoming and outgoing packages using tracking software for accurate processing.
- Organized mailroom operations, maintaining a clean and efficient workspace.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Security Professional
Freeport-McMoRan Copper & Gold
02.2016 - 03.2021
- Established protocols for incident reporting, improving response time and documentation accuracy.
- Monitored surveillance systems, analyzing footage to detect suspicious activities and prevent incidents.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Assistant Manager
Family Dollar
11.2015 - 01.2016
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Family Dollar
05.2015 - 01.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash registers and reconciled daily sales reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Restocked and organized merchandise in front lanes.
Assistant Manager
Subway
03.2013 - 12.2014
- Developed employee schedules to maximize productivity while adhering to labor guidelines.
- Resolved customer complaints efficiently, fostering positive relationships and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Retail Sales Associate
Walmart
09.2011 - 08.2012
- Provided exceptional customer service by assisting shoppers with product inquiries and locating merchandise.
- Maintained organized sales floor through effective merchandising and inventory management practices.
- Processed transactions accurately using point-of-sale systems, ensuring smooth customer checkout experiences.
Server
Jalisco's Cafe
02.2010 - 08.2011
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure seamless communication regarding menu items and special requests.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Criminal Justice
Western New Mexico University
Silver City, NM12-2025
Associate of Science - Criminal Justice
Western New Mexico
Silver City, NM12-2023
Associate of Arts - Applied Liberal Arts And Science
Western New Mexico University
Silver City, NM12-2023
GED -
Western New Mexico University
Silver City, NM05-2016
Skills
- Report writing
- Integrity and honesty
- Relationship building and management
- De-escalation techniques
- Patience and empathy
- Emergency management
- Weapons training
Timeline
Police Officer
Silver City Police Department
09.2025 - 11.2025
Security Officer
Gila Regional Medical Center
01.2024 - 09.2025
Seasonal Worker
UPS
11.2023 - 12.2023
Mailroom Worker
Western New Mexico University
07.2023 - 12.2023
Security Professional
Freeport-McMoRan Copper & Gold
02.2016 - 03.2021
Assistant Manager
Family Dollar
11.2015 - 01.2016
Cashier
Family Dollar
05.2015 - 01.2016
Assistant Manager
Subway
03.2013 - 12.2014
Retail Sales Associate
Walmart
09.2011 - 08.2012
Server
Jalisco's Cafe
02.2010 - 08.2011
Bachelor of Science - Criminal Justice
Western New Mexico University
Associate of Science - Criminal Justice
Western New Mexico
Associate of Arts - Applied Liberal Arts And Science
Western New Mexico University
GED -
Western New Mexico University