Summary
Overview
Work History
Education
Skills
Timeline
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Adrianna Morrison

Cedar Park,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Travis County Appraisal District
01.2025 - Current
  • Developed strong knowledge of Homesteads to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher enrolling rates and positive feedback from Residents.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Manager/Business Owner

Legacy Tattoos and Piercings
08.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and Clients.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and Organized events throughout the year in order to give back to clientele.

Content Review Analyst

Accenture Federal Services
02.2022 - 01.2024
  • Improved content quality by meticulously reviewing and analyzing user-generated submissions.
  • Leveraged advanced analytical skills for precise evaluation of sensitive or controversial material.
  • Established productive working relationships with colleagues through effective communication and collaboration.
  • Provided constructive feedback to content creators for continuous improvement in their work.

Customer Service Representative

Blue Cross Blue Shield of Texas
04.2020 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests finding out which insurance plans work best for each persons needs.

Education

High School Diploma -

Leander High School
3301 S Bagdad Rd Leander Texas 78613
01-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Attention to Detail
  • Telephone Skills
  • Sales Leadership Development
  • Document and Reporting
  • Managing and Organizing

Timeline

Customer Service Representative

Travis County Appraisal District
01.2025 - Current

Content Review Analyst

Accenture Federal Services
02.2022 - 01.2024

Manager/Business Owner

Legacy Tattoos and Piercings
08.2020 - Current

Customer Service Representative

Blue Cross Blue Shield of Texas
04.2020 - 01.2022

High School Diploma -

Leander High School

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Adrianna Morrison