ADRIANNA MURPHY

• Monitored industry trends to stay current on new products, technologies, and best practices in cannabis retail.
• Provide a welcoming and informative experience for patients and customers
• Possess in depth knowledge of cannabis products and consumption methods to better assist customers
• Process sales transactions through POS system
• Verify customer identification as required through state guidelines
• Ensure compliance to all state and local regulation related to cannabis sales.

• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Assist with the onboarding of new hires, and train new employees.

• I was the medical assistant for Dr. James Cranley (Gastroenterology) as well as, a “helper” MA for Dr. Chadalavada (Liver Specialist). I scheduled patients for surgical procedures and office visits. I assisted the doctors in office rooming patients, again obtaining past medical history and vitals and documented all information appropriately and in a timely manner.

Office Management role from 2015-2017

• I worked out of the Good Samaritan Hospital office location and was assigned to Dr. Edward Sha. I performed all my previous job duties, with a few added along the way. I served as an office manager for our northern office region. I handled the coverage schedule for the Medical Assistants, ordered office supplies, trained new employees and assisted in the hiring processes conducting interviews.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.

• I worked out of the Fairfield office assigned to Dr. Sharad Goel and Dr. Kenneth Newmark. I served as a “go-between” person for the patient and doctor. I answered patient calls and handled all scheduling needs for both doctors. Obtained past medical, family, surgical, and social history on all patients. I obtained vitals and documented appropriately in patient charts.