Adrianna Myers

• Greeting patients, preparing them for procedures, and ensuring they are comfortable
• Maintaining office inventory, ordering supplies, and communicating with dental supply vendors
• Setting up treatment rooms, keeping them clean and stocked, and disinfecting them according to OSHA regulations Instructing patients on proper oral hygiene and infection control Cleaning and sterilizing dental instruments and equipment
• Taking and processing X-rays Scheduling appointments, updating patient records Assisting dentists during procedures, passing instruments, and using suction to dry patients' mouths
• Providing chairside assistance during dental procedures

•Provided advanced support to resolve complex customer issues, escalating cases that required higher-level interventions while maintaining a positive customer experience.

• Incorporated a self-service option that allowed my team tandem assistance, specifically improving productivity by almost 25%.

• Collaborated with cross-functional teams, including technical support and management, to address recurring issues and improve service delivery during overnight hours.

• Enhanced customer satisfaction and reduced resolution time by rerouting customers to the same agents who had previously resolved their issues.

• Maintained a continuous record and oversaw case completion in CRM systems to meet customer SLAs; reached out timely and correctly when necessary so that customers were informed about their issue at all times.

• Assisted customers with service-related inquiries, handling complex cases and ensuring resolution within agreed timeframes, especially during peak overnight hours.

• Utilized CRM software to manage and document cases, ensuring accurate record-keeping and adherence to company policies and service level agreements (SLAs).

• Developed and implemented troubleshooting workflows that streamlined the process for resolving customer issues, improving team efficiency during high-volume periods.

• Successfully completed 4-week Salesforce Sales Operation Course during my tenure Conducted root cause analysis on recurring issues, identifying opportunities for process improvements and reporting them to management.

• Handled customer service inquiries, including product support, billing questions, and troubleshooting service disruptions during overnight shifts.

• Maintained the least amount of required escalations for the customer service department.

• Processed refunds, returns, and exchanges in line with company policies, ensuring customers were informed of their options and guided through the process.

• Worked closely with the operations team to ensure all after-hours inquiries were logged and followed up on, ensuring continuity of service for day-shift teams.

• Received department Golden Agent Award of the Month on 5 separate occasions for my willingness to assist and train new and struggling agents.