Adrianna Oneill
MULLICA HILL,New Jersey
Summary
Hardworking Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
4
4
years of professional experience
Work History
Shift Lead
Pat's Pizzeria
10.2021 - 09.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
Hostess
Harrison House Diner
07.2020 - 10.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Crew Member Team Leader
McDonald's
08.2019 - 01.2020
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
Education
Bachelor of Science - Mechanical Engineering
Camden County College
Blackwood, NJ05.2027
High School Diploma -
Clearview Regional High School
Mullica Hill, NJ06.2023
Skills
- Performance Improvement
- Operations Monitoring
- Regulatory Compliance
- Conflict Resolution
- Guest Service
- Team Motivation
- Customer Service Management
- Production Scheduling
- Team Collaboration and Leadership
- Positive Attitude
- Creative Problem-Solving
- Cash Handling
- POS System Operation
- Client Service
- Team Leadership
Timeline
Shift Lead
Pat's Pizzeria
10.2021 - 09.2023
Hostess
Harrison House Diner
07.2020 - 10.2021
Crew Member Team Leader
McDonald's
08.2019 - 01.2020
Bachelor of Science - Mechanical Engineering
Camden County College
High School Diploma -
Clearview Regional High School
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