Adrianna Ortega
Palmdale,CA
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences can handle fast paced work environments.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
HomeGoods
10.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Caregiver
24hour Homecare
05.2024 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Host
Texas Roadhouse
02.2024 - 05.2024
- Managed incoming calls during busy shifts.
- Provided customers with accurate wait times and monitored waiting list.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Inspected dining areas for any damages or defects.
- Served as point-of-contact for resolving guest complaints or special requests.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Provided excellent customer service by anticipating customer needs.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests upon arrival and provided them with menus.
Babysitter
A Family Friend Group
01.2024 - 05.2024
- I would take care of the kids feed them change them.
- Accommodate their needs such as playing and interacting with them.
- I watched them from 6 AM till 1 PM I would feed them breakfast and take them outside for play time get them ready for the day and feed them there after noon snack I would play and sit with them for most of the time.
Barista
Starbucks
01.2023 - 02.2023
- My role as a barista was to make drinks for costumers and to alway make sure that everything there were buying was up to standard. I also restocked and cleaned.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
Education
High School Diploma -
Palos Verdes High School
Palos Verdes Estates, CA06-2023
Skills
- Reservations Management
- Telephone reception
- Server Support
- Team Collaboration
- Professional Appearance
- Reservation Management
- Reservation coordination
- Event Planning
- Customer Service
- Table Vacancy Management
- Guest Relations
- Food allergy awareness
- Menu knowledge
- Menu board art
- Strong interpersonal skills
- Customer service
- Customer assistance
- Patience and empathy
- Work ethic and integrity
- Time management skills
- Professionalism and courtesy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Guest inquiries
Accomplishments
- Supervised team of 5 staff members.
Certification
- in home home care
- CPR CERTIFICATION- adults, children,infants
Languages
English
Full Professional
Timeline
Cashier
HomeGoods
10.2024 - 12.2024
Caregiver
24hour Homecare
05.2024 - 12.2024
Host
Texas Roadhouse
02.2024 - 05.2024
Babysitter
A Family Friend Group
01.2024 - 05.2024
Barista
Starbucks
01.2023 - 02.2023
High School Diploma -
Palos Verdes High School
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