Adrianna Ortiz
Rio Rancho,NM
Summary
As a bright ambitious individual, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience. Highly known and praised for effective communication and completing tasks in a timely manner while demonstrating adaptability and flexibility. Very dependable and organized while providing excellent patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sec/Nurse tech
PCU Unit
01.2019 - 05.2023
- Take and record patients’ vital signs
- Anticipate and address customer and patient needs
- Provide patients with exceptional personal-care services
- Acquired and applied superior skills to achieve quality outcomes
- Maintain records and files as per policies and standard operating procedures
- Assisted licensed nursing staff in providing direct and indirect patient care
- Maintained a organized, clean and safe environment
- Helped in environmental preservation of a nursing unit
- Upheld confidentiality of patient information
- Interacted with coworkers in an obliging manner that contributed to the better operations of facility
- Highly praised for effective and constant delivery of exceptional care to patients
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Prepared and maintained records of patient progress and services performed to report changes in patient condition.
- Worked with staff to develop and implement treatment plans.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Nurse Assistant
NICU
01.2020 - 01.2022
- Unit sec/, Help medical staff with the treatment, assessment, and care of newborns in the NICU
- Assist nurses in feeding, changing, bathing, and holding newborns
- Provide patients (newborns) and patents with exceptional personal-care services
- Collecting newborns feeding, prepping/preparing them with pristine measurements and correct calorie count, as well as expiration dates
- Stocking warm blankets, warmers, and supplies that are need to provide care
- Collaborating and communicating with other team members, neonatal providers, and nursing staff to provide best care possible
- Excellent communication skills
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Barista
Starbucks Coffee Co
01.2017 - 09.2019
- Consistently provide excellent, by building rapport with customers and conversing with patrons while preparing orders and promote Starbucks culture, values and mission
- Interface with customers to assess purchasing needs and provide recommendations based on expertise of new and current products and customers’ tastes
- Manage inventory and product levels by stocking, refilling, rotating, and preparing fresh coffee products and specialty products
- Create eye-catching displays to increase brand and product awareness, and promote sales
- Maintain and operate equipment and machinery, including espresso machines, blenders, commercial coffee brewers, and coffee pots while applying safety and food safety techniques
- Accurately input customers’ orders into POS system and communicate order to fellow baristas; collect and process payments and provide friendly service to drive customer service and retention
- Maintained clean and organized workspace to optimize operations and enable partners to easily locate resources and products
- Reinforced and upheld operational policies and procedures for cash handling, safety, security, facilities maintenance, and inventory management
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Planning, coordinating and adapting to organizational changes/needs
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Sales Associate/Customer Service Representative
Dick Sporting Goods
01.2016 - 01.2017
- S Sporting Goods
- Received "exemplary" and "exceeds expectations" ratings on all performance reviews
- Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability
- Demonstrated ability to interact with customers from diverse cultures and backgrounds
- Transformed "difficult" customers into loyal, repeat customers by leveraging strengths in premium service delivery and ability to find win-win resolutions
- Helping to build good customer relations
- Maintain stock supply and merchandise products on the sales floor.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Nursing
Brookline College of Nursing
Albuquerque, NM08.2023
High School Diploma -
Volcano Vista High School
Albuquerque, NM05.2016
Certificate - Nursing Assistance
CNM CNA Program
Albuquerque, NM01.2019
Skills
- Microsoft Office
- Medical recording and date entry skills
- Written Communication
- Ability to function as a effective team member
- Demonstrates the ability to communicate effectively in person and via telephone with team members, physicians, and nursing staff using strong dialogue and customer service competencies
- Ability to effectively interact with customers to understand their needs
- Medical Records Management
- Documentation
- Empathy and Compassionate Care
- Intercultural Competence
- Patient Communication
- Privacy and Confidentiality
- Patient-Focused Care
Certification
- BLS certified
Timeline
Nurse Assistant
NICU
01.2020 - 01.2022
Sec/Nurse tech
PCU Unit
01.2019 - 05.2023
Barista
Starbucks Coffee Co
01.2017 - 09.2019
Sales Associate/Customer Service Representative
Dick Sporting Goods
01.2016 - 01.2017
Bachelor of Science - Nursing
Brookline College of Nursing
High School Diploma -
Volcano Vista High School
Certificate - Nursing Assistance
CNM CNA Program