Adept at navigating complex immigration protocols and as a Certified Interpreter for more than 25 years, mastered intercultural communication, I leveraged my expertise in logistics management and exceptional interpersonal skills at SOSi International. My role significantly improved case processing efficiency and compliance, demonstrating a strong commitment to professionalism and adaptability in high-stakes environments.
Overview
5
5
years of professional experience
Work History
*U.S. Customs and Border Processing Coordinator
*SOSi International
11.2023 - Current
Immigration Case Processing & Documentation
Receiving and processing custody of detainees of various nationalities and ages; maintaining well-being of detainees outside of a secure complex; inventorying, tagging and storing detainees' personal property for tracking purposes
Cross-Cultural Communication
Maintained strict compliance with industry regulations, adhering to best practices for data security and privacy protection.
Data Entry & Case File Management with E3 and APIP programs
Drafting and maintaining administrative paperwork and reports related to property, transportation, and deportation documentation.
Confidentiality & Ethical Conduct
Government & Law Enforcement Collaboration
Training & Public Speaking
Process and review immigration applications, asylum requests, and travel documentation for individuals entering the U.S.
Verify identities, assess eligibility for entry, and ensure compliance with CBP regulations and federal immigration laws.
Maintain and update case records, ensuring accuracy and confidentiality of sensitive government data.
Train and support new staff members in immigration protocols, documentation procedures, and language assistance strategies.
*Certified Medical Interpreter #500027
*San Diego County Health Department
04.2020 - 02.2022
Maintained up-to-date professional certification through continuous learning and participation in relevant training programs or workshops.
Collaborated with multidisciplinary healthcare teams to provide seamless interpretation services during team meetings and case conferences.
Assisted non-English speaking families in navigating complex healthcare systems by providing interpretation support during hospital admissions and discharge processes.
Assisted healthcare professionals in delivering culturally sensitive care by bridging language barriers.
Assisted with translation of foreign language television and radio program
Worked closely over 400 hours with LEP patients in a Functional Rehabilitation
Program
Completed a four-city speaking tour circuit culminating at the National
Auditorium in Mexico City to an audience of 10,000 women
Education
Counterintelligence Awareness Training DHS
Acadis Portal Cyber Training
USCBP
Insider Threat Training
Department of Homeland Security
USCBP
Certified Nurse Aide - Nursing
Eastlake Medical College
San Diego, CA
12-2018
Certificate of Technical Studies - Language Interpretation And Translation
UCSD
La Jolla
09-1993
Skills
Teamwork and collaboration
Customer service
Problem-solving abilities
Excellent communication
Customer service management
Organizational skills
Adaptability and flexibility
Effective communication
Professionalism
Analytical thinking
Languages
Spanish
Native or Bilingual
Timeline
*U.S. Customs and Border Processing Coordinator
*SOSi International
11.2023 - Current
*Certified Medical Interpreter #500027
*San Diego County Health Department
04.2020 - 02.2022
Counterintelligence Awareness Training DHS
Acadis Portal Cyber Training
Insider Threat Training
Department of Homeland Security
Certified Nurse Aide - Nursing
Eastlake Medical College
Certificate of Technical Studies - Language Interpretation And Translation
UCSD
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