Adrianna Ramos
Banking Associate
Miami
Summary
Adrianna is an enthusiastic candidate with extensive experience in customer service and cash handling at large corporation. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
4
4
years of professional experience
Work History
Physical Therapist Aide
South Miami Sports Medicine
10.2020 - 08.2021
- Increased patient satisfaction rates through empathetic interactions that addressed anxieties surrounding rehabilitation procedures or outcomes while instilling confidence in the care provided at our facility.
- Trained new Physical Therapist Aides in clinic-specific protocols and procedures, facilitating smooth integration into our dynamic workforce.
- Supported optimal patient care by efficiently setting up therapy equipment according to therapist specifications before each session.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
Customer Service, Paint Dept., and Garden Dept.
Homedepot
02.2019 - 10.2020
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and backed up other department service managers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Associate
Gap Inc.
01.2018 - 01.2019
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - Course Work in Physical Therapy Assistant
Miami Dade College
Miami, FLSkills
Customer service
Effective problem resolution
Time management
Cash management
Client engagement
Computer proficiency
Account maintenance
Team collaboration
Bilingual (Spanish)
Timeline
Physical Therapist Aide
South Miami Sports Medicine
10.2020 - 08.2021
Customer Service, Paint Dept., and Garden Dept.
Homedepot
02.2019 - 10.2020
Sales Associate
Gap Inc.
01.2018 - 01.2019
No Degree - Course Work in Physical Therapy Assistant
Miami Dade College
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