Salesforce
Adrianna Redondo
Mesa,AZ
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 14 years of valuable Veterinary expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Experienced software and implementation specialist. Hard working, a detailed oriented person with a strong work ethic. Dedicated to expanding my knowledge in Project Management / Software Implementation. I take pride in my 14+ years of work as a Veterinary Technician that eventually led to a supervisory role in multiple hospitals, including general medicine and emergency. I am very passionate about animal and customer care; confident in knowledge that I hold and hope to continue to provide excellent service to our Veterinarians, Clients and most importantly our animals.
Overview
12
12
years of professional experience
Work History
Project Manager
IDEXX Laboratories
Remote
05.2020 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Maintained open communication by presenting regular updates on project status to customers.
Customer Success Representative
IDEXX Laboratories
Remote
05.2018 - 05.2021
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Streamlined customer onboarding processes for improved efficiency and faster service delivery.
- Developed comprehensive product knowledge, enabling the provision of expert advice to customers.
- Assisted in the development of customer success training materials to enhance team performance and expertise.
- Implemented Veterinary Software onsite to Customers transitioning to our Software
- Played a pivotal role in user adoption efforts by conducting thorough product demonstrations tailored to individual needs and preferences.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Veterinary Technician Supervisor
VCA Hospitals
Mesa, AZ
04.2016 - 03.2018
- Improved patient care by implementing advanced diagnostic techniques and treatment plans for various animal species.
- Streamlined workflow through efficient delegation of tasks among veterinary technicians, enhancing overall clinic productivity.
- Developed comprehensive training programs for new hires, ensuring skillful and knowledgeable staff members.
- Enhanced client satisfaction by establishing strong relationships with pet owners, providing thorough education on preventive care and medical treatments.
- Maintained high levels of hygiene and cleanliness within the facility, adhering to strict infection control protocols.
- Collaborated with veterinarians to develop treatment plans for critical cases, resulting in improved patient outcomes.
- Assisted in complex surgical procedures as an integral part of the surgery team, contributing to successful operations and recoveries.
- Implemented new record-keeping systems to maintain accurate patient histories and facilitate seamless information sharing among staff members.
- Increased efficiency in laboratory testing processes by optimizing sample collection methods and timely reporting of results.
- Consistently met regulatory compliance requirements through diligent adherence to industry standards and best practices.
- Served as a key liaison between clients and veterinarians, effectively addressing questions or concerns regarding their pets'' health needs.
- Mentored junior veterinary technicians in developing their skills, fostering a supportive learning environment within the team.
- Managed scheduling logistics within the clinic to ensure appropriate coverage and minimized wait times for clients.
- Evaluated staff performance regularly, providing constructive feedback and recognition of achievements, fostering a culture of professional growth.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Helped improve animal wellbeing by advising owners on better care strategies and treatment options.
- Collected animal blood samples and prepared specimens for shipment and laboratory testing.
Veterinary Technician Supervisor
VCA Hospitals
Tempe, AZ
04.2015 - 04.2016
- At, VCA Elliot Park Animal Hospital I was the direct supervisor for veterinary technicians. This was a small animal practice with 2 Doctors and 3 Technicians. I was responsible for all new hire training along with ensuring all patients and clients received the best possible care. I was also responsible for all hospital inventory and scheduling for technicians.
- Developed comprehensive training programs for new hires, ensuring skillful and knowledgeable staff members.
- Enhanced client satisfaction by establishing strong relationships with pet owners, providing thorough education on preventive care and medical treatments.
- Maintained high levels of hygiene and cleanliness within the facility, adhering to strict infection control protocols.
- Collaborated with veterinarians to develop treatment plans for critical cases, resulting in improved patient outcomes.
- Assisted in complex surgical procedures as an integral part of the surgery team, contributing to successful operations and recoveries.
- Served as a key liaison between clients and veterinarians, effectively addressing questions or concerns regarding their pets'' health needs.
- Mentored junior veterinary technicians in developing their skills, fostering a supportive learning environment within the team.
- Ensured patient safety during anesthesia administration by closely monitoring vital signs throughout procedures.
- Provided compassionate care for hospitalized patients, attending to their daily needs such as feeding, medication administration, and pain management assessments.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Restrained animals to protect veterinarians from potential harm.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Administered medications to animals in treatment and documented changes in condition.
Veterinary Clinic Coordinator
Arizona Humane Society
Phoenix, AZ
08.2011 - 04.2015
- Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Coordinated successful community outreach events to raise awareness about the clinic''s services and promote health initiatives.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
- Increased patient retention rate through proactive follow-up calls after appointments.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Helped front desk staff register and process patients.
Education
Associate of Science - Animal Science
Anthem College - Phoenix
Phoenix, AZ05.2009
High School Diploma -
Dobson HIgh School
Mesa, AZ05.2002
Skills
- Schedule Management
- Document Management
- Veterinary Services
- Adaptability
- Project Planning
- Work Flow Planning
- Project Management
- Project Tracking
- Risk Management
- Strategic Planning
- Productivity Improvement
- Communication
- Microsoft Applications
Accomplishments
Promotion to Project Manager II 2023
Software
Teamwork
Microsoft Word
Jira
References
References available upon request.
Timeline
Project Manager
IDEXX Laboratories
05.2020 - Current
Customer Success Representative
IDEXX Laboratories
05.2018 - 05.2021
Veterinary Technician Supervisor
VCA Hospitals
04.2016 - 03.2018
Veterinary Technician Supervisor
VCA Hospitals
04.2015 - 04.2016
Veterinary Clinic Coordinator
Arizona Humane Society
08.2011 - 04.2015
Associate of Science - Animal Science
Anthem College - Phoenix
High School Diploma -
Dobson HIgh School