Hi, I’m
Adrianna Redondo
Gilbert
Summary
Dedicated software support and implementation professional with a proven track record in deployment, onboarding, and technical troubleshooting. Valued for maintaining high execution standards, collaborating effectively with cross‑functional teams, and ensuring seamless project delivery.
My 14+ years as a Veterinary Technician—including leadership roles in general practice and emergency medicine—have shaped my strong work ethic, attention to detail, and passion for animal and client care. I am committed to growing within the veterinary software field and take pride in providing exceptional support to veterinarians, clients, and the animals they serve.
Overview
14
years of professional experience
1
Certification
Work History
MARS Veterinary HealthGilbert, AZ
Deployment Specialist
04.2024 - Current
Job overview
- Performed system analysis to identify areas of improvement in the deployment process.
- Coordinated with other departments to ensure timely completion of tasks related to the deployment process.
- Provided technical support during the deployment process by troubleshooting any issues that may arise.
- Monitored performance metrics after deployments to ensure applications are functioning properly in all environments.
- Ensured compliance with industry standards while deploying applications into production environments.
- Analyzed current infrastructure architecture and identified potential improvements prior to performing a new deployment.
- Documented best practices used during the deployment process so they can be reused in future projects.
- Provided status updates to keep upper management informed and to reach goals.
IDEXX LaboratoriesRemote
Project Manager
05.2020 - 04.2024
Job overview
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Maintained open communication by presenting regular updates on project status to customers.
IDEXX LaboratoriesRemote
Customer Success Representative
05.2018 - 05.2021
Job overview
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Streamlined customer onboarding processes for improved efficiency and faster service delivery.
- Developed comprehensive product knowledge, enabling the provision of expert advice to customers.
- Assisted in the development of customer success training materials to enhance team performance and expertise.
- Implemented Veterinary Software onsite to Customers transitioning to our Software
- Played a pivotal role in user adoption efforts by conducting thorough product demonstrations tailored to individual needs and preferences.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
VCA HospitalsMesa, AZ
Veterinary Technician Supervisor
04.2016 - 03.2018
Job overview
- Improved patient care by implementing advanced diagnostic techniques and treatment plans for various animal species.
- Streamlined workflow through efficient delegation of tasks among veterinary technicians, enhancing overall clinic productivity.
- Developed comprehensive training programs for new hires, ensuring skillful and knowledgeable staff members.
- Enhanced client satisfaction by establishing strong relationships with pet owners, providing thorough education on preventive care and medical treatments.
- Maintained high levels of hygiene and cleanliness within the facility, adhering to strict infection control protocols.
- Collaborated with veterinarians to develop treatment plans for critical cases, resulting in improved patient outcomes.
- Assisted in complex surgical procedures as an integral part of the surgery team, contributing to successful operations and recoveries.
- Implemented new record-keeping systems to maintain accurate patient histories and facilitate seamless information sharing among staff members.
- Increased efficiency in laboratory testing processes by optimizing sample collection methods and timely reporting of results.
- Consistently met regulatory compliance requirements through diligent adherence to industry standards and best practices.
- Served as a key liaison between clients and veterinarians, effectively addressing questions or concerns regarding their pets'' health needs.
- Mentored junior veterinary technicians in developing their skills, fostering a supportive learning environment within the team.
- Managed scheduling logistics within the clinic to ensure appropriate coverage and minimized wait times for clients.
- Evaluated staff performance regularly, providing constructive feedback and recognition of achievements, fostering a culture of professional growth.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Helped improve animal wellbeing by advising owners on better care strategies and treatment options.
- Collected animal blood samples and prepared specimens for shipment and laboratory testing.
VCA HospitalsTempe, AZ
Veterinary Technician Supervisor
04.2015 - 04.2016
Job overview
- At, VCA Elliot Park Animal Hospital I was the direct supervisor for veterinary technicians. This was a small animal practice with 2 Doctors and 3 Technicians. I was responsible for all new hire training along with ensuring all patients and clients received the best possible care. I was also responsible for all hospital inventory and scheduling for technicians.
- Developed comprehensive training programs for new hires, ensuring skillful and knowledgeable staff members.
- Enhanced client satisfaction by establishing strong relationships with pet owners, providing thorough education on preventive care and medical treatments.
- Maintained high levels of hygiene and cleanliness within the facility, adhering to strict infection control protocols.
- Collaborated with veterinarians to develop treatment plans for critical cases, resulting in improved patient outcomes.
- Assisted in complex surgical procedures as an integral part of the surgery team, contributing to successful operations and recoveries.
- Served as a key liaison between clients and veterinarians, effectively addressing questions or concerns regarding their pets'' health needs.
- Mentored junior veterinary technicians in developing their skills, fostering a supportive learning environment within the team.
- Ensured patient safety during anesthesia administration by closely monitoring vital signs throughout procedures.
- Provided compassionate care for hospitalized patients, attending to their daily needs such as feeding, medication administration, and pain management assessments.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Restrained animals to protect veterinarians from potential harm.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Administered medications to animals in treatment and documented changes in condition.
Arizona Humane SocietyPhoenix, AZ
Veterinary Clinic Coordinator
08.2011 - 04.2015
Job overview
- Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Coordinated successful community outreach events to raise awareness about the clinic''s services and promote health initiatives.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
- Increased patient retention rate through proactive follow-up calls after appointments.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Helped front desk staff register and process patients.
Education
Anthem College - Phoenix
Associate of Science from Animal Science
05.2009
Dobson HIgh School
High School Diploma
05.2002
Skills
- Schedule Management
- Document Management
- Veterinary Services
- Adaptability
- Project Planning
- Work Flow Planning
- Project Management
- Project Tracking
- Risk Management
- Strategic Planning
- Productivity Improvement
- Communication
- Microsoft Applications
- Software deployment
- Customer support
- Application support
- Rollout coordination
- Infrastructure management
- Attention to detail
- Teamwork and collaboration
- Time management
- Multitasking
Infrastructure planning
Configuration management
Continuous integration
Network administration
Critical thinking
Reliability
Excellent communication
Organizational skills
Accomplishments
Promotion to Project Manager II 2023
Certification
Foundations of Project Management
Project Initiation: Starting a Successful Project
Timeline
Deployment Specialist
MARS Veterinary Health
04.2024 - Current
Project Manager
IDEXX Laboratories
05.2020 - 04.2024
Customer Success Representative
IDEXX Laboratories
05.2018 - 05.2021
Veterinary Technician Supervisor
VCA Hospitals
04.2016 - 03.2018
Veterinary Technician Supervisor
VCA Hospitals
04.2015 - 04.2016
Veterinary Clinic Coordinator
Arizona Humane Society
08.2011 - 04.2015
Dobson HIgh School
High School Diploma
Anthem College - Phoenix
Associate of Science from Animal Science