Hi, I’m
Adrianna Redondo
Gilbert
Summary
Experienced professional with a robust track record in deployment processes, known for achieving exceptional results and maintaining high standards of execution. Specializes in project management, software implementation, systems integration, and onboarding to ensure smooth transitions and minimize disruptions. Renowned for being a dependable team player, I excel in adapting to evolving requirements and consistently showcase reliability in collaborative settings. My proficiency in troubleshooting, technical support, and clear communication ensures the seamless delivery of projects and significantly enhances client satisfaction.
Overview
14
years of professional experience
1
Certification
Work History
MARS Veterinary Health
Deployment Specialist
04.2024 - Current
Job overview
- Performed system analysis to identify areas of improvement in the deployment process.
- Coordinated with other departments to ensure timely completion of tasks related to the deployment process.
- Provided technical support during the deployment process by troubleshooting any issues that may arise.
- Monitored performance metrics after deployments to ensure applications are functioning properly in all environments.
- Ensured compliance with industry standards while deploying applications into production environments.
- Analyzed current infrastructure architecture and identified potential improvements prior to performing a new deployment.
- Documented best practices used during the deployment process so they can be reused in future projects.
- Provided status updates to keep upper management informed and to reach goals.
IDEXX Laboratories
Project Manager
05.2020 - 04.2024
Job overview
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Maintained open communication by presenting regular updates on project status to customers.
IDEXX Laboratories
Customer Success Representative
05.2018 - 05.2021
Job overview
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Streamlined customer onboarding processes for improved efficiency and faster service delivery.
- Developed comprehensive product knowledge, enabling the provision of expert advice to customers.
- Assisted in the development of customer success training materials to enhance team performance and expertise.
- Implemented Veterinary Software onsite to Customers transitioning to our Software
- Played a pivotal role in user adoption efforts by conducting thorough product demonstrations tailored to individual needs and preferences.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
VCA Hospitals
Veterinary Technician Supervisor
04.2016 - 03.2018
Job overview
- Improved patient care by implementing advanced diagnostic techniques and treatment plans for various animal species.
- Streamlined workflow through efficient delegation of tasks among veterinary technicians, enhancing overall clinic productivity.
- Developed comprehensive training programs for new hires, ensuring skillful and knowledgeable staff members.
- Enhanced client satisfaction by establishing strong relationships with pet owners, providing thorough education on preventive care and medical treatments.
- Maintained high levels of hygiene and cleanliness within the facility, adhering to strict infection control protocols.
- Collaborated with veterinarians to develop treatment plans for critical cases, resulting in improved patient outcomes.
- Assisted in complex surgical procedures as an integral part of the surgery team, contributing to successful operations and recoveries.
- Implemented new record-keeping systems to maintain accurate patient histories and facilitate seamless information sharing among staff members.
- Increased efficiency in laboratory testing processes by optimizing sample collection methods and timely reporting of results.
- Consistently met regulatory compliance requirements through diligent adherence to industry standards and best practices.
- Served as a key liaison between clients and veterinarians, effectively addressing questions or concerns regarding their pets'' health needs.
- Mentored junior veterinary technicians in developing their skills, fostering a supportive learning environment within the team.
- Managed scheduling logistics within the clinic to ensure appropriate coverage and minimized wait times for clients.
- Evaluated staff performance regularly, providing constructive feedback and recognition of achievements, fostering a culture of professional growth.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Helped improve animal wellbeing by advising owners on better care strategies and treatment options.
- Collected animal blood samples and prepared specimens for shipment and laboratory testing.
VCA Hospitals
Veterinary Technician Supervisor
04.2015 - 04.2016
Job overview
- At, VCA Elliot Park Animal Hospital I was the direct supervisor for veterinary technicians. This was a small animal practice with 2 Doctors and 3 Technicians. I was responsible for all new hire training along with ensuring all patients and clients received the best possible care. I was also responsible for all hospital inventory and scheduling for technicians.
- Developed comprehensive training programs for new hires, ensuring skillful and knowledgeable staff members.
- Enhanced client satisfaction by establishing strong relationships with pet owners, providing thorough education on preventive care and medical treatments.
- Maintained high levels of hygiene and cleanliness within the facility, adhering to strict infection control protocols.
- Collaborated with veterinarians to develop treatment plans for critical cases, resulting in improved patient outcomes.
- Assisted in complex surgical procedures as an integral part of the surgery team, contributing to successful operations and recoveries.
- Served as a key liaison between clients and veterinarians, effectively addressing questions or concerns regarding their pets'' health needs.
- Mentored junior veterinary technicians in developing their skills, fostering a supportive learning environment within the team.
- Ensured patient safety during anesthesia administration by closely monitoring vital signs throughout procedures.
- Provided compassionate care for hospitalized patients, attending to their daily needs such as feeding, medication administration, and pain management assessments.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Restrained animals to protect veterinarians from potential harm.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Administered medications to animals in treatment and documented changes in condition.
Arizona Humane Society
Veterinary Clinic Coordinator
08.2011 - 04.2015
Job overview
- Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Coordinated successful community outreach events to raise awareness about the clinic''s services and promote health initiatives.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
- Increased patient retention rate through proactive follow-up calls after appointments.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Helped front desk staff register and process patients.
Education
Anthem College - Phoenix
Associate of Science from Animal Science
05.2009
Dobson HIgh School
High School Diploma
05.2002
Skills
- Schedule Management
- Document Management
- Veterinary Services
- Adaptability
- Project Planning
- Work Flow Planning
- Project Management
- Project Tracking
- Risk Management
- Strategic Planning
- Productivity Improvement
- Communication
- Microsoft Applications
- Software deployment
- Customer support
- Application support
- Rollout coordination
- Infrastructure management
- Attention to detail
- Teamwork and collaboration
- Time management
- Multitasking
Accomplishments
Promotion to Project Manager II 2023
Certification
Foundations of Project Management
Project Initiation: Starting a Successful Project
Timeline
Deployment Specialist
MARS Veterinary Health
04.2024 - Current
Project Manager
IDEXX Laboratories
05.2020 - 04.2024
Customer Success Representative
IDEXX Laboratories
05.2018 - 05.2021
Veterinary Technician Supervisor
VCA Hospitals
04.2016 - 03.2018
Veterinary Technician Supervisor
VCA Hospitals
04.2015 - 04.2016
Veterinary Clinic Coordinator
Arizona Humane Society
08.2011 - 04.2015
Dobson HIgh School
High School Diploma
Anthem College - Phoenix
Associate of Science from Animal Science