ADRIANNA ROHANI

• Performed admission reviews based for medical necessity based upon surgical/procedural specification.
• Supervised and maintained all utilization review documentation through ACMP/Compass/Facets. Submitted cases for criteria failures and helped facilitate resolutions and approvals.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Evaluated medical guidelines and benefit coverage to determine appropriateness of services and obtained authorizations from multiple insurance carriers for various levels of care.
• Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies. Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

• Behavior therapists utilize behavior analysis method to provide behavioral improvement for patients with mental disorders ranging from depression, alcoholism to schizophrenia, and autism/developmental challenges.
• By observing and responding to different behaviors, behavior therapists provide guidance to patients with intention of helping to alter those behaviors in observable ways through research and science.
• Kept accurate records by documenting progress and adhering to prescribed behavior plan. Worked as part of collaborative team to address changing needs of children and families.

• Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
• Kept accurate records by documenting progress and adhering to prescribed behavior plan while working as part of collaborative team to address changing needs of children and families.
• Took and monitored vital signs, administered medications and managed patient behavior. Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.

• Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
• Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

WELLNESS COACH

• Developed wellness programs targeted on specific groups and areas of wellness.
• Collected and tracked information about participation and outcomes of individual programs.
• Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.

LIFEGUARD

• Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Used CPR skills to assist rescued individuals until arrival of emergency services.

• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer needs and made product recommendations to increase sales.

• Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills. Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.