RETAIL SALES ASSOCIATE
TJX Companies
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Initiated friendly conversation with customers to determine level of assistance required
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Calculated pricing, applied discounts and collected payments to process transactions
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Engaged positively with each customer, providing professional and polite support for sales and service needs.