Summary
Overview
Work History
Education
Skills
Timeline
Generic

ADRIANNA SLONE

westerville

Summary

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

The UPS Store
05.2021 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Displayed strong organizational skills while managing multiple projects simultaneously.
  • Assisted with training and mentoring new team members.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.

Guest Advocate

Target
03.2019 - 03.2020
  • Provided exceptional customer service, resolving inquiries and enhancing guest satisfaction.
  • Assisted guests with product selection, ensuring an enjoyable shopping experience.
  • Managed checkout processes efficiently, maintaining accuracy in transactions.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.

Customer Service Cashier

Volunteers of America
10.2018 - 01.2019
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Performed store opening and closing duties as required.
  • Built positive relationships with customers by providing friendly and helpful service.
  • Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.
  • Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
  • Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
  • Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
  • Answered incoming calls promptly and professionally following established guidelines.
  • Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts.
  • Provided assistance to other team members when needed to ensure the smooth operation of the store front end.

Food Service Worker

Zamarelli’s Pizza
06.2017 - 07.2017
  • Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
  • Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
  • Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor.
  • Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.
  • Handled cashier duties, maintaining accuracy of monies received or exchanged.
  • Restocked shelves and display cases with food items.
  • Proficiently operated cash registers and other food service equipment such as blenders, slicers, mixers, and grinders.

Education

South-Western Career Academy
Grove City, OH
11.2020

Skills

  • Staff Training
  • Credit Card Payment Processing
  • Sales Expertise
  • Active Listening
  • Order Fulfillment
  • Retail Sales Customer Service
  • Microsoft Word
  • Microsoft PowerPoint
  • Computer Proficiency
  • Office Equipment Proficiency
  • Managing Multiple Tasks
  • Product Organization
  • Customer Service
  • Typing Proficiency
  • Shipping and Receiving Understanding
  • Store Maintenance

Timeline

Customer Service Representative

The UPS Store
05.2021 - Current

Guest Advocate

Target
03.2019 - 03.2020

Customer Service Cashier

Volunteers of America
10.2018 - 01.2019

Food Service Worker

Zamarelli’s Pizza
06.2017 - 07.2017

South-Western Career Academy

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