Adrianna Solorio
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Fire Communications Dispatcher position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
05.2018 - Current
- Accurately interacted with customers during hectic periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Transportation Dispatcher
Orange County Transit Authority
01.2017 - 03.2018
- Handled incoming calls and emails from customers regarding issues with public transportation routes.
- Monitored and checked that each scheduled route was appropriately on schedule
- Created real time routes to optimize plans for traffic, road conditions, and other factors.
- Utilized dispatch software to find customer precise locations and destination points.
- Answered average of 8-10 calls per hour and directed to appropriate departments and personnel.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Assisted in resolving customer complaints and grievances.
Education
Associate of Science - Nursing
Citrus College
Glendora, CAHigh School Diploma -
Diamond Bar High School
Diamond Bar, CA05.2012
Skills
- Exceptional Customer Service
- Active Listener
- Excellent Memory
- POS Systems
- Coffee Expertise
- Conflict Mediation
Timeline
Barista
Starbucks
05.2018 - Current
Transportation Dispatcher
Orange County Transit Authority
01.2017 - 03.2018
Associate of Science - Nursing
Citrus College
High School Diploma -
Diamond Bar High School