Adrianna Solorzano
Ontario,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dedicated Assistant with exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Agent Assistant
New York Life Insurance Co
San Dimas
03.2022 - Current
- Served as point-of-contact for potential and existing New York Life insurance customers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Receptionist
Caltech Employee Federal Credit Union
La Canada Flintridge, CA
05.2020 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Receptionist
Menlo
Walnut, CA
01.2010 - 11.2014
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Skills
- Professional Relationships
- Cold Calling
- Office Support
- Organization Skills
- Calendar Management
- Organizational Systems
Timeline
Agent Assistant
New York Life Insurance Co
03.2022 - Current
Receptionist
Caltech Employee Federal Credit Union
05.2020 - 03.2022
Receptionist
Menlo
01.2010 - 11.2014