Summary
Overview
Work History
Education
Skills
Timeline
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Adrianna Strauser

Atglen,PA

Summary

Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Always willing to expand knowledge by learning and cross training within different departments. Fast and optimistic learner, always looking to investigate and solve challenges presented. Collaborative leader with dedication to run the department efficiently and successfully.

Overview

4
4
years of professional experience

Work History

Customer Care Specialist

Schiffer Publishing
11.2021 - Current
  • Took ownership of customers issues to follow problems through to resolution.
  • Verified accuracy of customer account information and updated when necessary.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products, issues and services.
  • Created customer accounts by answering questions and providing tailored experiences based on interests and agendas.
  • Expanded knowledge by training with accounts specialists. Processed credit card payments, checks, electronic wires.
  • Reconciled overdue payments by sending statements, invoices and contacting customers.
  • Processed returns, credits, damages, shortages, etc.
  • Created and processed check batches for deposit.
  • Recommended and upsold new products, resulting in an increase in revenue.
  • Update and change inventory titles/qualities to accurately reflect the availability. While also adding new products to advertise on marketing websites.
  • Update and alter Amazon portals regarding Purchase orders, shipping windows and inventory availability.
  • Schedule shipping containers for the appropriate receiving day.
  • Run EDI daily. While also creating an accurate history of orders to submit to the warehouse for processing.
  • Process day-end data daily. Transfer all data regarding orders, payments, returns, etc. through relevant systems.
  • Run month end data through systems to analyze sales and inventory revenue.
  • Assisted in training new employees and participated in cross-training with other departments such as sales, marketing, accounting and warehouse.
  • Track and investigate shipping and tracking errors.
  • Process review copy, samples and catalog requests to relevant potential clients. Applying marketing strategies to appropriate audience based on the specific inventory in question.
  • Directly communicate and process international account/clients. Direct to appropriate freight forwarders and process custom requirements for customers within different countries.
  • Process, pull and ship orders from the warehouse.

Caregiver

Wagsworth Manor Pet Resort
05.2019 - 05.2020
  • Assisted with admission guidance, grooming, meal preparation, and medication.
  • Cleaned and prepared all suites.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported daily hygiene needs of patients by assisting with bathing, dental care and emotional needs.
  • Took leadership by acquiring more than one area assigned.
  • Completed regular check-ins and progress report for each client by completing a through physical and emotional wellness check.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Maintained entire family's schedule and organized events for each client.

Education

Bachelor of Science - Psychology And Neuroscience

Temple University
Philadelphia, PA
05.2023

High School Diploma -

Octorara Area High School
Atglen, PA
06.2018

Skills

  • Organizational Leadership
  • Data Evaluation and Analysis
  • Billing Adjustments and Refunds
  • Senior Leadership Support
  • Project Management
  • Problem Resolution
  • Workload Planning
  • Exceptional Communicator
  • Calm and Professional Under Pressure
  • Operational Efficiency

Timeline

Customer Care Specialist

Schiffer Publishing
11.2021 - Current

Caregiver

Wagsworth Manor Pet Resort
05.2019 - 05.2020

Bachelor of Science - Psychology And Neuroscience

Temple University

High School Diploma -

Octorara Area High School

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Adrianna Strauser