Adrianna Sumlin
Knoxville,TN
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level mental health counselor position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Patient Access Clerk
University of Tennessee Medical Center
01.2021 - Current
- Obtain correct demographics and financial information for outpatient and inpatients
- Verify existing or new insurance information provided by patient
- Perform other duties as assigned.
- Streamlined patient check-in procedures, ensuring a smooth and timely flow of patients through the facility
- Improved patient experience by efficiently managing appointment scheduling and registration processes
- Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Stayed calm under pressure to and successfully dealt with difficult situations
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Provided excellent customer service to patients and medical staff
- Answered incoming calls, scheduled appointments and filed medical records
- Processed payments using cash and credit cards, maintaining accurate records of transactions
Crew Member
Salsarita’s Fresh Mexican Grill
01.2016 - 01.2017
- Responsible for performing a variety of duties within a fast food/snack bar establishment which include completing customer transactions, cleaning the food or stock areas, assisting in the kitchen area, and maintaining inventory
- Perform all other responsibilities as directed by the business owner or as assigned by management.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members
- Promoted a positive work environment through effective communication and teamwork among staff members
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment
- Improved customer satisfaction by providing friendly and efficient service at the register
- Provided exceptional customer service, addressing concerns or issues promptly and professionally
- Stocked shelves to organize aisles in assigned department
- Cleaned and maintained all areas of restaurant to promote clean image
- Became familiar with products to answer questions and make suggestions
- Kept food preparation area, equipment, and utensils clean and sanitary
- Collaborated with team members to complete orders
- Worked well with teammates and accepted coaching from management team
- Kept kitchen, counter and dining areas cleaned and sanitized
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
Hostess
Applebee’s
01.2021
- Greet guests at the door with a warm welcome and genuine smile
- Assist in maintaining the overall guest flow of the restaurant
- Perform other duties as assigned.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests
- Streamlined check-in process for large groups or events by implementing a pre-registration system
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Contributed to team success through effective communication and cooperation with coworkers and management
- Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbookings during high-volume periods
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems
Education
Bachelor of Applied Arts And Science - Media, Dance & Family Studies
East Tennessee State University
Johnson City, TN12.2021
Master of Arts - Mental Health Counseling
Lincoln Memorial University
KNOXVILLE,TN05.2026
Skills
- Follow-up skills
- Strong Organization
- Insurance Verification
- Patient confidentiality
- Patient Registration
- Microsoft Office
- Registration and Admissions
- Customer Service
- Multitasking and Organization
- Patient check-in
- Money Handling
- Phone and Email Etiquette
- Payment Processing
- Caring and Empathetic
- Communicating to Patients and Families
- Calm and Effective Under Pressure
Timeline
Patient Access Clerk
University of Tennessee Medical Center
01.2021 - Current
Hostess
Applebee’s
01.2021
Crew Member
Salsarita’s Fresh Mexican Grill
01.2016 - 01.2017
Bachelor of Applied Arts And Science - Media, Dance & Family Studies
East Tennessee State University
Master of Arts - Mental Health Counseling
Lincoln Memorial University