Adrianna Taylor
Harvest,AL
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level mental health position. Ready to help the team achieve company goals.
Overview
4
4
years of professional experience
Work History
Bartender
Topgolf
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Trained new bartenders and barbacks to help maintain a talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Operated POS system to collect payments from customers.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Processed payments for orders and provided customers with change.
- Offered product samples, answered questions and helped customers find items.
Barback
Topgolf
10.2022 - Current
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Restocked ice, condiments, and snacks.
- Collected trash, wiped up spills, and removed plates to maintain fresh and clean customer areas.
Shift Leader
Dunkin Donuts
05.2022 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
Barista
Dunkin Donuts
11.2021 - 05.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Followed exact recipes for mixing and preparing beverage and food items.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
FOH Team Member
Full Moon BBQ
03.2021 - 10.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders.
Baker
Insomnia Cookies
09.2020 - 02.2021
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Followed food safety standards when handling ingredients.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Answered customer questions about products and services.
Cashier
Zaxby's
05.2020 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Bowling Attendant
Main Event Entertainment
10.2019 - 12.2019
- Greeted guests and attended to related needs.
- Responded to guest inquiries and service issues.
- Built and established positive relationships with patrons, team members and supervisors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Food Runner
Topgolf
04.2019 - 08.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Psychology
The University of Alabama
Tuscaloosa, AL08.2023
Skills
- Psychological Assessments
- Research Writing
- Patient Interaction
- Intake Assessment
- Encouragement and Motivation
- Organizational Optimization
- HIPAA Requirements
- Data Analysis
- Mental Health Wellness
- Time Management
- Critical Thinking
- Web Applications
Timeline
Bartender
Topgolf
05.2023 - Current
Barback
Topgolf
10.2022 - Current
Shift Leader
Dunkin Donuts
05.2022 - 08.2022
Barista
Dunkin Donuts
11.2021 - 05.2022
FOH Team Member
Full Moon BBQ
03.2021 - 10.2021
Baker
Insomnia Cookies
09.2020 - 02.2021
Cashier
Zaxby's
05.2020 - 07.2020
Bowling Attendant
Main Event Entertainment
10.2019 - 12.2019
Food Runner
Topgolf
04.2019 - 08.2019
Bachelor of Arts - Psychology
The University of Alabama