ADRIANNA VALLIN-LOCKLEAR
El Paso,TX
Summary
A results-oriented professional who strives to improve productivity through strong organizational skills, attention to detail, and thorough communication. A dedicated individual with several years of combining management and customer service expertise. An employee who is willing to go above and beyond in order for an organization to grow and surpass business goals.
Overview
7
7
years of professional experience
Work History
Community Manager (Lease-up/Takeover)
Roscoe Properties
El Paso, TX
01.2023 - Current
- Achieved a 37% rent increase from the beginning of the lease-up period.
- Consistently met KPI's established by RPM, with 98-99% rent collection by the 10th of each month, managed Net Operating Income effectively, maintained or exceeded budgeted occupancy % for turned units, secured Net Effective Rent higher than market comps & achieving the second highest rent rates in El Paso.
- Maintained a community reputation of 5-star reviews despite numerous construction delays.
- Conducted detailed forecasting to predict rental income, utilities, and expenses, ensuring accurate financial planning and strategy. Analyzed historical data to adjust budget and forecasts as needed.
- Developed and managed annual budgets, aligning financial goals and community objectives.
- Secured all necessary permits & inspections for the community, such as pool & spa, security alarm, backflow inspection, ensuring compliance with local regulations.
- Coordinated closely with the construction team to manage building releases, oversaw the building punch process, addressing and resolving any issues identified during final inspections to ensure readiness for occupancy.
Assistant Community Director
FPI Management (Lease-up/Stabilized)
El Paso, TX
04.2022 - 01.2023
- Processed and submitted vendor invoices.
- Responsible for Purchase Orders associated with daily operations, to include: appliance replacements, maintenance expenses, and office supplies.
- Managed administrative functions such as accounting month-end close and contract preparation for new leases and renewals.
- Review resident accounting records to determine unpaid balances and/or late fees owed, communicated with residents regarding outstanding balances, implemented procedures for collecting delinquencies, and enforce lease to maximize revenue.
- Conducted property checks to ensure curb appeal and addressed violations with residents.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Worked with senior managers to coordinate team development activities and trainings.
Assistant Community Manager
Greystar (Lease-up)
Clarksville, TN
10.2020 - 01.2021
- Reviewed and counter-signed newly generated leases or renewal leases for completion, accuracy, and compliance with guidelines.
- Achieved a 30% rent increase from the beginning of the lease-up period.
- Responsible for collection of delinquent rent amounts and past due balances from current and previous residents. Process all of the community's incoming payments including rents and miscellaneous income.
- Responsible for closing out the community Accounting Month End.
- Conducted market research to gather competitor data and current market rates. Developed marketing plans and social media outreach strategies to attract prospective residents.
- Planned and executed 2-3 resident events each month and scheduled food-truck community visits.
- Successfully stabilized community to 98% within a 8-month timeframe, ensuring all units were leased and occupied.
Assistant Community Manager
Gwaltney Communities (Lease-up)
Clarksville, TN
03.2017 - 10.2020
- Completed punch prior to buildings being released to ensure all units are up to standard for new move-ins.
- Planned and coordinated monthly resident events and the community's Grand Opening. Fostering a sense of community and engagement among residents.
- Regularly exceeded monthly lease quota by upwards of 30% demonstrating strong sales and marketing skills.
- Successfully stabilized community to 98% within a 9-month timeframe, ensuring all units were leased and occupied.
- Completed the make-ready board each month. tracking unit readiness and adjusting scheduling as needed to ensure timely turnovers and minimize vacancy periods.
- Effectively collected rent each month, maintaining a high collection rate of 98%.
Multi-Site Leasing Professional
Gwaltney Communities
Clarksville, TN
03.2017 - 12.2019
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained resident retention of 98% or higher by offering exceptional customer service and creating a sense of community.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Education
High School Diploma -
Lumberton Senior High School
Lumberton, NCSkills
- Yardi Software
- RentCafe
- Entrata
- OneSite
- Bluemoon
- Knock
- Lease-ups
- Proficient in modern software applications such as Microsoft Word, Excel, Outlook, and PowerPoint
Accomplishments
2024 CoStar Impact Award - Multifamily & Commercial Development of the Year
2023 Rising Star Award - RPM Living LLC.
Timeline
Community Manager (Lease-up/Takeover)
Roscoe Properties
01.2023 - Current
Assistant Community Director
FPI Management (Lease-up/Stabilized)
04.2022 - 01.2023
Assistant Community Manager
Greystar (Lease-up)
10.2020 - 01.2021
Assistant Community Manager
Gwaltney Communities (Lease-up)
03.2017 - 10.2020
Multi-Site Leasing Professional
Gwaltney Communities
03.2017 - 12.2019
High School Diploma -
Lumberton Senior High School