ADRIANNA VENEGAS

• Maintain high standards of cleanliness and organization throughout the guests suites, resulting in a consistently welcoming environment for residents and guests
• Assisted butlers with event planning and execution, ensuring successful gatherings
• Coordinate travel arrangements for guests and and additional parties, leading to hassle-free trips and enjoyable experiences
• Collaborate with other staff members to ensure cohesive operation of all domestic matters
• Thoroughly inspected all incoming suites to align with company quality standards
• Run weekly arrivals, and print weekly reports to prepare for incoming butler guests
• Overly communicate through teams with management and Butler team to ensure a smooth stay for guests

• Software Knowledge (OPERA, VISION LINE, TEAMS AUTOCAB, AMADEUS, REX,PATRON, etc.)
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere
• Run daily reports for arrivals, departures, Transportation, and incoming NOIR and BUTLER guests
• Secure reservations for VIP guest upon request
• Utilize great communication and interpersonal skills, anticipate customer needs efficiently
• Handle customer complaints quickly and professionally to restore customer confidence and prevent loss of business
• Develop and maintain positive customer relations and coordinated with team members to properly handle requests and questions

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• Knowledge software ( LMS, AMADEUS, VISIONLINE)
• Streamlined check-in and check-out processes for improved efficiency and guest experience
• Identifying and explaining room features to guests, supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
• Ensuring all IHG/ AMEX members are recognized and that all arrival gifts are received
• Answered multi-line phone system and forwarded calls to appropriate individuals
• Maintained a professional demeanor while handling high-pressure situations and upset guests, resulting in successful conflict resolution
• Improved overall guest experience by providing knowledgeable recommendations regarding local attractions, dining options, and transportation services

• software knowledge ( OPERA, PATRON, FREEDOMPAY, EXCEL, VISIONLINE, AUTOCAB, TEAMS, etc.)
• Assist the Resort Operations Manager in preparation of daily forecasts, and reports such as staffing levels, hourly hotel report, fraud report, and credit card declines, guests medical reports, etc.
• Coordinate room plan according to occupancy, and pre block room according to guest request ensuring smooth functioning and excellent customer service
• Facilitated seamless communication between departments to enhance overall efficiency and effectiveness
• Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services ( I.E Bell Desk, Valet, Food Court, VIP Services, etc.)
• Assist with resolving guest complaints and anticipated potential problems by reviewing and monitoring operational issues and business flow
• Provided exceptional support during high-profile events by coordinating logistics and ensuring flawless execution
• Supervise clerks during high business demands
• Promoted culture amongst the team members to maintain a welcoming, friendly, and safe work environment

• Software knowledge ( OPERA, PATRON, AUTOCAB, REX, WORD, EXCEL, VISIONLINE, etc.)
• Run daily reports for VIP arrivals, departures, and hotel occupancy
• Coordinated room plan based upon availability, and guest request ensuring smooth and functioning customer service for all VIP guests
• Managed guest experience to accommodate MGM Rewards Members Gold Plus with pre-arrival emails and follow up calls
• Work along side with Casino Executive Hosts to accommodate specific request such as Comps, booking transportation, building room reservations for VIP, Platinum and Noir guests, as well as booking guests for attractions, shows, and dinner requests
• Inspect suites thoroughly to make sure they were up to company quality standards
• Serve alcoholic beverages daily, as well as stock lounge and maintain the cleanliness of an upscale atmosphere for all VIP guests
• Attend quarterly Forbes Training that was provided