Adrianna Villarreal
Plano,TX
Summary
Motivated individual with a background supporting patient care. Forward-thinking and resourceful with great people skills, strong attention to detail, and an upbeat mentality. Always ready to grow, willing to learn, and better serve a company’s mission.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Texas Skin Surgery Center
Plano, Texas
06.2024 - 08.2025
- Greeted patients warmly and ensured positive first impressions.
- Managed patient inquiries via phone and in-person communication.
- Assisted with scheduling follow-up appointments according to provider availability.
- Assisted with the completion of medical forms and records.
- Communicated financial obligations to patients and collected fees at time of service.
Patient Care Coordinator
Padgett Hearing Aid Center
Plano, TX
02.2024 - 05.2024
- Scheduled appointments for patients, ensuring efficient use of time.
- Verified patient insurance and retrieved benefits to facilitate billing processes.
- Responded promptly to telephone inquiries, maintaining high standards of communication.
- Sorted and filed patient documents for easy access and organization.
- Collected payments as required to streamline financial transactions.
- Oversaw office inventory management, ensuring adequate supplies at all times.
- Maintained office cleanliness, contributing to a professional environment.
Senior Patient Service Specialist
Covenant Medical Group
Lubbock, TX
01.2018 - 12.2023
- Greeted patients upon arrival and verified patient information.
- Answered telephone calls and responded to inquiries in a timely manner.
- Verified patients' insurance and collected co-pays at the time of visit.
- Performed administrative tasks such as filing, faxing documents, and other duties as needed.
- Sorted and distributed mail.
- Participated in training on new software programs used within the office environment.
- Oversaw office inventory and ordered supplies when needed.
- Provided leadership, insight, and mentoring to newly hired employees.
- Completed the work schedule for the patient service specialists.
Education
High School Diploma -
Monterey High School
Lubbock, TX05.2012
Some College (No Degree) - Business Administration
Vista College
Lubbock, TXSome College (No Degree) - Medical Billing And Coding
DeVry University
OnlineSkills
- Appointment Scheduling
- Insurance Verification
- Reception Management
- Customer Service
- Multitasking and Prioritization
- Positive and Professional
- Meticulous and Organized
- Software training
References
Available upon request.
Timeline
Patient Service Representative
Texas Skin Surgery Center
06.2024 - 08.2025
Patient Care Coordinator
Padgett Hearing Aid Center
02.2024 - 05.2024
Senior Patient Service Specialist
Covenant Medical Group
01.2018 - 12.2023
High School Diploma -
Monterey High School
Some College (No Degree) - Business Administration
Vista College
Some College (No Degree) - Medical Billing And Coding
DeVry University
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