Adrianna Willocks
Powell,TN
Summary
Organized and hardworking candidate successful at managing multiple priorities, and eager to learn new things. I have 3+ years of work experience and a proven knowledge of food sanitation and safety, customer satisfaction, cash handling and food production. Aiming to leverage my abilities to successfully fill any role at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
EXPERIENCE , ASSISTANT MANAGER
Sonic Drive Inn
09.2020 - Current
- At the Sonic Drive inn I have many responsibilities
- I Train workers in food preparation, and in service, sanitation, and safety procedures
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Supervise and participate in kitchen and dining area cleaning activities
- Resolve customer complaints regarding food service
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
- Record production, operational, and personnel data on specified forms
- Develop departmental objectives, budgets, policies, procedures, and strategies.
Front End Team Lead
Walmart
08.2022 - 11.2023
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 2 separate checkout stations with a total of 50 machines, and 12 self ran registers to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained accurate records of sales and financial transactions.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
FRONT, SERVICE/CASHIER
Burger King
08.2020 - 09.2020
- At Burger King I had many duties and responsibilities
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education
High School Diploma -
CARROLL HIGH SCHOOL
Ozark, ALSkills
- Financial Management
- Staff Development
- Time Management
- Business Planning
- Graphic Design
- Customer Relations
- Staff Training
- Staff Management
- Staff Supervision
- Business Administration
- Sales Reporting
- Money Handling
- Product Branding
- Transaction Monitoring
- Customer Service and Satisfaction
- Hiring and Training
- Shift Coverage
Certification
ServSafe certification
Additional Information
- Awards & Honors , Perfect Attendance Award Honor Roll Extracurricular Activities Spanish club JROTC FORT LUPTON Fort Lupton, CO Completed coursework towards High School Diploma (Aug 2017) Extracurricular Activities Volleyball Team Basketball Team
Timeline
Front End Team Lead
Walmart
08.2022 - 11.2023
EXPERIENCE , ASSISTANT MANAGER
Sonic Drive Inn
09.2020 - Current
FRONT, SERVICE/CASHIER
Burger King
08.2020 - 09.2020
High School Diploma -
CARROLL HIGH SCHOOL