Adrianna Wilson
Houston,TX
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
Horne
02.2023 - Current
- Answered 30-40 telephone calls to offer office information, answer questions, and direct calls to staff.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Followed up with patients to reschedule missed appointments.
Account Specialist
HORNE LLP
12.2021 - 02.2023
- Assist with 100+ inbound and outbound calls
- Assist with government funding.
- Assist with helping tenants and landlords complete applications.
- Answering customer inquiries
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered accurate billing and timely payments across high-volume client accounts.
Pharmacy Advisor
NTT DATA Services
09.2020 - 11.2021
- Filled 50+ prescriptions
- Prior authorization.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs.
Cashier/Sales Associate
Mobil On the Run
06.2019 - 08.2020
- Cashier inventory time and temps clean bag ice.
- Lifted up to 45 pounds at once.
- Used POS system to enter orders, process payments and issue receipts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Processed refunds and exchanges in accordance with company policy.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Call Center Representative
Concentrix
02.2019 - 06.2019
- Take inbound calls for AMC Movie Theatre
- Refund movie tickets, talk about memberships, taking complaints and just communicating with guest.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
Pharmacy Technician
United Scripts
01.2018 - 01.2019
- Filled prescriptions in bingo cards.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
- Counted, measured and compounded medications following standard procedures.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Pharmacy Technician
Long Term Care Rx
04.2017 - 01.2018
- Repacks, Fill trays, get scripts prepared to go out for delivery, check pass and helping with canisters.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Counted, measured and compounded medications following standard procedures.
Reception Technician
CSL Plasma
09.2016 - 04.2017
- Take donors vitals (blood pressure pulse temperature protein iron and weight) and insert new donors in system.
- Reduced wait times for clients through efficient check-in processes, improving overall customer experience.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted in training of new reception staff, fostering positive work environment and promoting team collaboration.
Prior Authorization Representative
Express Scripts
06.2015 - 06.2016
- Assist member, doctor office, and pharmacy with medication
- Answer phone
- Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Processed new medication and refill requests for authorization.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.
Pharmacy Technician
Imran
08.2013 - 06.2015
- Answer calls, inventory control, fill prescriptions, etc.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
- Counted, measured and compounded medications following standard procedures.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.
- Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations.
Education
Bachelor of Science - Developmental Psychology
SNHU
New Hampshire, OH05.2025
CERTIFICATE -
St Louis College of Health Careers
St. Louis, MO03.2015
High school or equivalent -
Ritenour Sr. High School
St. Louis, MO05.2010
High school or equivalent -
Hazelwood East High School
St. Louis, MO05.2009
Skills
- Patient/Customer Relations
- Customer Service
- Answered Phones
- Strong Work Ethic
- Data Entry
- Patient Scheduling
- Microsoft Office
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Scheduling Coordinator
Horne
02.2023 - Current
Account Specialist
HORNE LLP
12.2021 - 02.2023
Pharmacy Advisor
NTT DATA Services
09.2020 - 11.2021
Cashier/Sales Associate
Mobil On the Run
06.2019 - 08.2020
Call Center Representative
Concentrix
02.2019 - 06.2019
Pharmacy Technician
United Scripts
01.2018 - 01.2019
Pharmacy Technician
Long Term Care Rx
04.2017 - 01.2018
Reception Technician
CSL Plasma
09.2016 - 04.2017
Prior Authorization Representative
Express Scripts
06.2015 - 06.2016
Pharmacy Technician
Imran
08.2013 - 06.2015
Bachelor of Science - Developmental Psychology
SNHU
CERTIFICATE -
St Louis College of Health Careers
High school or equivalent -
Ritenour Sr. High School
High school or equivalent -
Hazelwood East High School