ADRIANNA YNIGUEZ
Salinas,CA
Summary
Proven Membership Services professional with a strong background at Montage Wellness Center, adept in cash handling and fostering customer loyalty. Demonstrated ability to enhance customer engagement and resolve complaints, boosting sales of promotional items significantly. Excels in relationship building and problem-solving, ensuring high standards of service and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Membership Services
Montage Wellness Center
04.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Increased sales of promotional items by informing customers about current offers.
Education
Degree In Progress - Business
California State University, San Marcos
San Marcos, CA2028
High School Diploma -
Everett Alvarez High School
Salinas05.2024
Skills
- Membership services
- Time Management
- Cash Handling
- Listening Skills
- Customer Service
- Telephone Etiquette
- Patience and Empathy
- Customer Engagement
- Relationship Building
- Self-Driven and Motivated
- Positive attitude and patience
- Responsible and Dependable
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Certification
- CPR/AED Certification
Languages
English
Native or Bilingual
Timeline
Membership Services
Montage Wellness Center
04.2023 - 07.2024
Degree In Progress - Business
California State University, San Marcos
High School Diploma -
Everett Alvarez High School
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