Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adrianna Zamarripa

Glendale,Ca

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

12
12
years of professional experience

Work History

Service Operations Manager

Vons
09.2023 - Current
  • Collaborated with cross-functional teams to develop strategies for improving overall business performance.
  • Optimized staff scheduling practices to balance workload distribution and minimize overtime expenses without compromising service quality or employee morale.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Established performance metrics for the customer service team, driving continuous improvement and accountability.
  • Resolved escalated customer complaints with diplomacy, resulting in amicable solutions that maintained long-term relationships.

Front End Supervisor

VONS
08.2015 - 09.2023


  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.

Grocery Clerk

VONS
08.2015 - 09.2015
  • Promoted a positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service
  • Professional when answering telephones, handling customer returns and complaints
  • Supported promotional plans by updating signage with price changes
  • Processed POS transactions, including checks, cash and credit purchases or refunds

Latern PV Caregiver

THE ACCREDITED FAMILY OF HOME CARE SERVICES
11.2013 - Current
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.

Housekeeper/Server

SCHOLL CANYON ESTATES
02.2014 - 05.2015
  • Trained new servers on guest service expectations, safety procedure, and proper food handling
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Experience performing a variety of tasks often on short periods of time
  • Constantly maintain quality and cleanliness in the service of housekeeping
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints

Education

High School Diploma -

Glendale High
Glendale, CA
07-2013

Skills

  • Staff training and development
  • Customer service optimization
  • Team development
  • Regulatory compliance
  • Workflow improvement
  • Effective team engagement
  • Customer engagement
  • Relationship building

Languages

Spanish

Timeline

Service Operations Manager

Vons
09.2023 - Current

Front End Supervisor

VONS
08.2015 - 09.2023

Grocery Clerk

VONS
08.2015 - 09.2015

Housekeeper/Server

SCHOLL CANYON ESTATES
02.2014 - 05.2015

Latern PV Caregiver

THE ACCREDITED FAMILY OF HOME CARE SERVICES
11.2013 - Current

High School Diploma -

Glendale High

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Adrianna Zamarripa