Adrianna K. Petersen
Augusta,GA
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Student Assistant
Paine College
01.2021 - 05.2023
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Provided clerical support, addressing routine, and special requirements.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Copied, organized and distributed classroom assignments or other paperwork.
- Handled class records for attendance, assignment grades and course participation scores.
- Built and maintained professional relationships with students and faculty members.
- Checked assignments, proctored tests and provided grades according to university standards.
Office Manager
The Candy Collections
05.2019 - 01.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
Customer Service Representative
Teleperformance
01.2018 - 05.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier/Customer Service
Pizza Hut
01.2016 - 01.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in drawers at beginning and end of each shift.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
Education
Bachelor of Arts - Psychology
Paine College
Augusta, GA05.2023
Skills
- Computer and Microsoft Office Skills
- Strong Work Ethic and Dependable
- Grading and Reviewing Student Work
- Professional Telephone Etiquette
- High-Volume Environments
Timeline
Student Assistant
Paine College
01.2021 - 05.2023
Office Manager
The Candy Collections
05.2019 - 01.2021
Customer Service Representative
Teleperformance
01.2018 - 05.2019
Cashier/Customer Service
Pizza Hut
01.2016 - 01.2018
Bachelor of Arts - Psychology
Paine College
Similar Profiles
Zirzeria Wright-BeveridgeZirzeria Wright-Beveridge
Media Studies, Chair, Theatre Instructor at Paine CollegeMedia Studies, Chair, Theatre Instructor at Paine College
John TruesdaleJohn Truesdale
Security Officer at Paine CollegeSecurity Officer at Paine College
Kelwin M WilliamsKelwin M Williams
Dean of Students at Southern University A&M College - Baton Rouge LaDean of Students at Southern University A&M College - Baton Rouge La
DeShambra TuckerDeShambra Tucker
Customer Service Representative at Afni Inc, VerizonCustomer Service Representative at Afni Inc, Verizon
Amanda Lynn JoyceAmanda Lynn Joyce
Stagehand at IATSE Local 629Stagehand at IATSE Local 629