Adrianna Marie Degli

Over the course of the last few years, I have served guests at Burts & Max's demonstrating the following skills:

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs, using steps of service.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Streamlined order processing for increased efficiency through clear communication with kitchen staff.
• Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
• Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
• Complied with all company policies regarding uniform standards, punctuality, and professionalism.

While working at Carrabba's Italian grill, I

• Developed strong relationships with regular patrons, fostering loyalty and repeat business; Carrabba's was known for their “family promises” and making a restaurant atmosphere comforting to customers.
• Enhanced guest experience by providing warm greetings and efficiently managing tables.
• Provided personalized recommendations on menu items, enhancing guest satisfaction and generating positive feedback, such as wine's or new specials.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

During my time working as a part-time server at the Cinemark Palace Movie Bistro,

• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Greeted new customers, discussed specials, and took drink and food orders.
• Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience inside their dine-in theater
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events, such as birthday parties, sometimes on my own.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

During my time working at the Deerfield Beach Café, my responsibilities included:

• Being a host/coordinator
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• I worked doubles and closing shifts when needed, while making sure all customers had a satisfactory experience.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
• Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Enhanced food quality by adhering to proper preparation techniques and maintaining a clean work area.
• Reduced food waste through careful inventory management, storage, and rotation practices.
• Maintained a safe working environment by following food safety guidelines and proper equipment usage.
• Trained new employees in food preparation techniques, kitchen protocols, and sanitation standards to ensure consistency across the team.
• Supported culinary team by assisting with daily prep tasks such as chopping vegetables, prepping meats, or preparing sauces from scratch when needed.
• Set up pizza line stations with proper tools and products, quality-checked foods and maintained line equipment.
• Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.