Adrianna Perez
Corpus Christi,TX
Summary
Energetic FSP with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle member and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Familiar with diverse banking and investment products, opening and closing deposit accounts, IRAs, and certificate of deposits. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Teller
Gulf Coast Federal Credit Union
09.2022 - 12.2022
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Sales Associate
James Avery Jewelry
10.2015 - 01.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Teller
Coastal Community And Teachers Credit Union
05.2013 - 09.2015
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Customer Service Cashier
Academy Sports And Outdoors
07.2012 - 08.2014
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Met customer service goals and exceeded customer expectations.
Financial Service Partner
Coast Life Credit Union
12.2022 - Current
Education
No Degree - Liberal Arts And General Studies
Del Mar College
Corpus Christi, TXHigh School Diploma -
Ray High School
Corpus Christi, TX06.2012
Skills
- Cash Handling
- Account Maintenance
- Customer/Member Relationship Building
- Strong Work Ethic
- Cash Drawer Balancing
- Vault Balancing
- Opening/Closing Accounts
- Training New Hires
- Wire Transfer Processing
- Notary Services
- Trustworthy and Honest
Timeline
Financial Service Partner
Coast Life Credit Union
12.2022 - Current
Teller
Gulf Coast Federal Credit Union
09.2022 - 12.2022
Sales Associate
James Avery Jewelry
10.2015 - 01.2022
Teller
Coastal Community And Teachers Credit Union
05.2013 - 09.2015
Customer Service Cashier
Academy Sports And Outdoors
07.2012 - 08.2014
No Degree - Liberal Arts And General Studies
Del Mar College
High School Diploma -
Ray High School
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