Developed strong results, goal oriented professional with a diverse background in customer service, technical support, and classroom instruction. Excelled in enhancing customer engagement and satisfaction, and proficient and fast learning.
Overview
2
2
years of professional experience
Work History
Computer Concepts Intern
Mr.Davis
Bossier City, LA
08.2024 - 12.2024
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Sorted and organized files, spreadsheets, and reports.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Prepared project presentations and reports to assist senior staff.
Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Brookshires Produce Associate
Ms.Kate
Shreveport, LA
04.2024 - 01.2025
Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
Assisted customers with price checking fruits and vegetables and finding requested items in department.
Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Teacher Intern
Ms.Herbert
Shreveport, LA
01.2024 - 05.2024
Promoted a positive learning environment with clear expectations, consistent discipline, and effective classroom management techniques.
Enhanced student understanding by implementing creative activities and interactive teaching methods.
Utilized data-driven instruction to modify lesson plans based on student assessment results, maximizing learning outcomes.
Adapted instructional approaches to accommodate different learning styles, ensuring all students had access to course content.
Sonic Barista/Carhop Server
Ms.Roxanne
Shreveport, LA
01.2023 - 12.2023
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Controlled line and crowd with quick, efficient service.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Huntington High School
Shreveport, LA
05-2024
Skills
Customer service
Customer satisfaction measurement
Documentation
Product sales
Coordination
Team development
Computer proficiency
Accomplishments
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Teacher, Computer Science/Technology Concepts at Prince George County Public SchoolsTeacher, Computer Science/Technology Concepts at Prince George County Public Schools
ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.