ADRIANNE BREWER
Germantown,MD
Summary
Personable Office Administrator/Analyst with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Looking for opportunities in the tech field and ready to hit the ground running!
Overview
10
10
years of professional experience
Work History
Office Administrator/Analyst - Digital Analytics
All Eyes on Rockville
09.2016 - Current
- Maintain patient accounts by obtaining, recording, and updating personal and financial information
- Assess customer needs, assist patients in filling out paperwork, photocopy ID's/insurance cards and file away
- Communicate with other offices and pharmacies to send and receive referrals for patient care
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Optician
Wal-Mart Vision Center
11.2013 - 09.2016
- Answer phones, verify insurance, schedule appointments, fax prescriptions, file and review medical charts
- Fit patients for glasses/contacts using a manual lensometer and other equipment
- Make recommendations on lenses and/or frames
- Educate patients on their corrective lens options and help them make a choice that fits both their medical needs and lifestyle preferences
- Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
- Achieve weekly sales goals and quotas as determined by office staff.
Education
Cybersecurity Certification - Cyber Security
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
Online05.2023
Associate of Arts in Liberal Arts -
Montgomery College
05.2018
High School Diploma -
Northwest High School
06.2009
Skills
- Billing Oversight
- Project Management
- Database Entry
- Spreadsheet Development
- Training and Development
- Project Planning
- Customer Service
- Written Communication
- Staff Supervision
- Billing and Coding
- Scheduling
Professional Skills
Coding, Inventory Management, Troubleshooting Equipment, Microsoft Office Suites (Word and Excel), Maximeyes, Technical Skills
Timeline
Office Administrator/Analyst - Digital Analytics
All Eyes on Rockville
09.2016 - Current
Optician
Wal-Mart Vision Center
11.2013 - 09.2016
Cybersecurity Certification - Cyber Security
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
Associate of Arts in Liberal Arts -
Montgomery College
High School Diploma -
Northwest High School
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