ADRIANNE BROWN
Summary
Detail-oriented Accounts Payable Specialist skilled in handling diverse range of accounts payable functions with accuracy, efficiency, and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.
Overview
22
22
years of professional experience
Work History
Customer Success Manager
NCR Voyix
10.2021 - 06.2024
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
FINANCE DISPUTE ANALYST II
NCR CORPORATION
3 2020 - 02.2021
- Ensured all customer disputes are properly logged and tracked within designated internal tools
- Respond to all customer and collector inquires in a timely manner to ensure customer satisfaction
- Support division and business functions in resolving invoice disputes, billing and entitlement issues
- Responsible for providing leadership, training and guidance to outsourced billing and collections teams to facilitate the timely resolution of disputes
- Actively participated and facilitated weekly, monthly and quarterly meetings involving accounts in assigned division
- Highlighted issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service was provided
- Adhered to quality and compliance guidelines.
Lead Service Coordinator Representative
NCR Corporation
03.2011 - 02.2020
- Managed daily task for the team ensuring business needs were met in a timely.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Created Purchase Orders in Oracle for processing of Labor and Expense Invoices
- Submitted weekly file to the Accounts Payable Department Team for payment processing
Accounts Payable Specialist
NCR Corporations
05.2009 - 03.2011
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
- Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
Accounts Payable Associate
Worldpay
04.2007 - 12.2009
- Reviewed employee expense reports for compliance with company policies before processing reimbursements.
- Coordinated with purchasing department to match purchase orders with received invoices for accurate payment processing.
- Matched purchase orders to invoices and logged invoices into computer.
- Contributed to audit preparation by maintaining organized records and documentation.
- Collaborated with other departments to resolve invoicing issues and improve interdepartmental communication.
Accounts Payable Specialist
McKesson
04.2006 - 04.2007
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
- Maintained compliance with internal controls and external regulations related to accounts payable processes.
Accounts Payable SPECIALIST
NDC HEALTH
04.2002 - 04.2006
- Managed and processed all invoices for Capital and Operating leases
- Prepared all vendor invoices and check disbursement request for payment by obtaining proper documentation, signatures and reviewing account coding
- Resolved discrepancies and answered questions regarding AP payment status
- Reviewed vendor invoices and statements for accuracy and resolved questionable charges and discrepancies in a timely manner by telephone and correspondence with the vendor and approver
- Researched purchase orders and non-purchase order invoices as requested by employees or vendors
- Prepared simple analyses, spreadsheets and reports as necessary
- Opened, date stamped and distributed departmental mail to the appropriate team members.
- Maintained [Number]% accuracy while processing $[Amount] worth of payments
- Developed client rapport by efficiently addressing incoming correspondence and resolving [Number] A/P inquires per day
- Reorganized accounts payable processes, decreasing supplier payment delays from [Number] to [Number] days
Education
BBA - Business Administration And Management
Strayer University
01.2025
Skills
- Account Reconciliation
- Expense Tracking
- Statement Reconciliation
- Vendor Relationship Management
- Data Entry
- ERP systems proficiency
- Purchase Order Management
- Process Improvement
- Problem Resolution
- Microsoft Office
- Oracle
- Peoplesoft
- Microsoft Power BI
- Service Now
Timeline
Customer Success Manager
NCR Voyix
10.2021 - 06.2024
Lead Service Coordinator Representative
NCR Corporation
03.2011 - 02.2020
Accounts Payable Specialist
NCR Corporations
05.2009 - 03.2011
Accounts Payable Associate
Worldpay
04.2007 - 12.2009
Accounts Payable Specialist
McKesson
04.2006 - 04.2007
Accounts Payable SPECIALIST
NDC HEALTH
04.2002 - 04.2006
FINANCE DISPUTE ANALYST II
NCR CORPORATION
3 2020 - 02.2021
BBA - Business Administration And Management
Strayer University