Adrianne Burkhart
Lawton,OK
Summary
Flexible, adaptive, and dependable professional with a strong focus on organization, customer service, and data collection and storage. Skilled in managing multiple tasks and prioritizing responsibilities for efficient operations. Demonstrated ability to adapt to changing environments and collaborate effectively with diverse teams. Committed to delivering exceptional service and maintaining high standards of accuracy and confidentiality in all aspects of work.
Overview
14
14
years of professional experience
Work History
Sales Associate
ALDI
07.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
AutoZone
01.2021 - 01.2024
- Customer Service, Sales, Parts Associate and training of new employees.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
General Clerk 3
Serco
09.2015 - 03.2020
- Inbound and outbound calls, Handled PHI/PII, data entry and verification of documents.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
Project Specialist
Home Depot
06.2010 - 07.2015
- Planned store events, lead generator, in home services, cashier, customer service, multi-line phone system.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
- Presented regular status updates to stakeholders, keeping them informed of progress toward established milestones.
- Mentored junior team members, fostering a supportive environment conducive to professional growth and development.
- Established clear communication channels for project updates, keeping all stakeholders informed and engaged.
- Streamlined document management processes, ensuring easy access to critical project information.
- Fostered culture of continuous improvement, encouraging team feedback and implementing suggestions.
- Reported regularly to managers on project budget, progress, and technical problems.
Education
GED -
Midwestern State University
Wichita Falls, TXSkills
- Multiline Phone System
- Typing 60 wpm
- Data Entry
- Experience with general and proprietary computer programs
- Filing
- Scheduling
- Customer Service
- Problem-solving skills
- Multi-tasking strength
- Client Service
- Engaging with Diverse Customers
- Inventory and Stocking
Timeline
Sales Associate
ALDI
07.2023 - 07.2024
Sales Associate
AutoZone
01.2021 - 01.2024
General Clerk 3
Serco
09.2015 - 03.2020
Project Specialist
Home Depot
06.2010 - 07.2015
GED -
Midwestern State University