Adrianne Crouse
Baton Rouge,LA
Summary
Knowledgeable network engineer with strong foundation in network design and troubleshooting. Proven track record of supporting members optimizing network performance and enhancing system reliability in diverse environments. Demonstrated expertise in managing complex network infrastructures and experience in implementing security protocols.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Network Engineer
LONI Network Engineer
11.2018 - Current
- Company Overview: Louisiana Optical Network Infrastructure serves higher education statewide by providing reliable high speed internet service and access to high performance computing centers
- LONI manages or leases the fiber and optical network components to support 10G, 40G, and 100G member access, has ties to similar consortiums, and has gained direct access to high bandwidth service nodes such as Google and Netflix
- Regional LONI network engineers support the universities and handle the technical support needs of the LONI mission
- The optical backbone consists of Ciena, Cisco, and Infinera components. The routed environment is established on Cisco, Juniper, and Dell components.
IT Technical Support Manager
State of Louisiana Office of Technology Services
10.2016 - 11.2018
- Company Overview: The Office of Technology Services serves executive branch agencies statewide at over 1000 locations
- The Network Services Incident Resolution Team (IRT) received escalated trouble tickets regarding network issues from the Tier 1 help desk
- IRT resolves trouble tickets regarding most data center issues and remote site troubles dealing with layer 3 or above and failed routers and switches
- OTS IRT supports the 5 network points of presence (POPs) which serve as circuit hubs for agencies statewide, and in some case, provide DR internet access
Information Technology Technical Support Supervisor
State of Louisiana Office of Telecommunications Management
09.2007 - 10.2016
- Supervised 2 to 5 network services technicians in the areas of wide area networking (5 years), network security (1 year), and following an agency restructuring, network service provisioning (2 years)
- The WAN group supported state agency's connecting to our IP backbone for data center network services and/or internet access managing speed and technology changes based on available contracts
- The WAN team developed and maintained an MPLS backbone to securely separate agency traffic on a shared infrastructure
- The security group maintained virtual firewalls for each customer using Cisco or Fortinet and provided VPN group and tunneling service to manage remote workers and small office connectivity
Education
Master's Degree - Information Technology
NOVA Southeastern University
Fort Lauderdale08.2022
Bachelor's Degree - English
Louisiana State University
Baton Rouge, Louisiana05.1996
Skills
- Network configuration
- BGP, MPLS routing
- LAN switching technologies
- Layer-2/3 protocols
- IP Addressing and Subnetting
- Firewalls
- Cisco, Juniper, Dell, Palo Alto, Fortinet, Ciena
Certification
- JNCIA
- CCNA
- PCNSA
- CISSP
Timeline
Network Engineer
LONI Network Engineer
11.2018 - Current
IT Technical Support Manager
State of Louisiana Office of Technology Services
10.2016 - 11.2018
Information Technology Technical Support Supervisor
State of Louisiana Office of Telecommunications Management
09.2007 - 10.2016
Bachelor's Degree - English
Louisiana State University
- JNCIA
- CCNA
- PCNSA
- CISSP
Master's Degree - Information Technology
NOVA Southeastern University
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