Adrianne Davis
Milwaukee,WI
Summary
Microsoft Word Microsoft Excel Excellent communication skills 30-50 wpm
Overview
18
18
years of professional experience
Work History
Mental Health Technician
Rogers Behavioral Health
01.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
Retail Personal Banker
Woodforest National Bank
06.2022 - 01.2023
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Assisted and advised customers on using online and mobile banking systems.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Coordinator
Marshalls & HomeGoods
10.2018 - 06.2020
- Inventory apparel
- Display and distribute merchandise
- Supervise team on proper placement of merchandise
- Suggest and up-sale products
Adjustment Analyst
Weyco Group
06.2017 - 10.2018
- Handle accounts credits and returns
- Manage chargebacks from accounts
- Maintain correspondence through phone and email
- Handle concerns regarding the shipment and receiving of packages
Teller Supervisor
Associated Bank
11.2015 - 11.2016
- Supervise tellers
- Create weekly schedule
- Process customer transactions
- Balance cashbox and vault nightly
Lead Teller
Garda World Cash Logistics
06.2008 - 09.2015
- Enter daily totals for ATMs
- Balance Atms
- Handle currency
- Handle currency counter
- Supervise tellers
- Balance daily vaults
Personal Care Assistant
New Health Services
03.2012 - 03.2015
- Accompany client to doctors visits as needed
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Crew Leader
Wendys
08.2006 - 08.2012
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Operate cash
CSR, H&R Block
12.2009 - 04.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
08.2009 - 11.2011
- Handle customer calls
- Handle costumes and other merchandise
- Type daily notes for each customer call
- Ensure credit information is secure
Education
Associate of Science - Human Services in Social work
University of Phoenix
Milwaukee, WiBachelor of Science - Criminal Justice
ITT Technical Institute
Greenfield, WISkills
- Banking Policies and Procedures
- Client Acquisition and Retention
- Account Maintenance
- Cross-Selling and Upselling
- Customer Service
- Verbal and Written Communication
- Relationship Building
- Prospecting and Networking
Timeline
Mental Health Technician
Rogers Behavioral Health
01.2024 - Current
Retail Personal Banker
Woodforest National Bank
06.2022 - 01.2023
Coordinator
Marshalls & HomeGoods
10.2018 - 06.2020
Adjustment Analyst
Weyco Group
06.2017 - 10.2018
Teller Supervisor
Associated Bank
11.2015 - 11.2016
Personal Care Assistant
New Health Services
03.2012 - 03.2015
Operate cash
CSR, H&R Block
12.2009 - 04.2012
Customer Service Representative
08.2009 - 11.2011
Lead Teller
Garda World Cash Logistics
06.2008 - 09.2015
Crew Leader
Wendys
08.2006 - 08.2012
Associate of Science - Human Services in Social work
University of Phoenix
Bachelor of Science - Criminal Justice
ITT Technical Institute