Adrianne George
Healthcare IT Project Manager
Pooler,GA
Summary
Dedicated to being a performance driven Enterprise Client Success Manager with a versatile skill set developed through an extensive leadership career over a decade. Demonstrable competencies aligned in planning and managing a project's scope, resources, quality, schedule, risk, and expectations. Hands-on Project Manager with wide oversight, specializing in all phases of acquisition, retention, and loyalty, as well as being versed in forecasting, planning to ensure accurate and timely project revenue and expectations. A Resourceful leader, dependable, energetic, adaptable.
Overview
10
10
years of professional experience
Work History
Project Manager
Health Prime
01.2023 - 05.2025
- Planned, developed, and built implementation workflows for EHR/Practice Management Systems
- Customizing workflows for our RCM teams, troubleshooting issues with payors, and insurances, building out CPT codes and procedure mapping, custom rules, etc
- Led athenaOne Optimization projects of all products across all client segments & Go Live
- Manage over 85 clients using either athena, or Advanced MD
- Led Advanced MD Optimization projects of all products across all client segments & Go Live
- Well versed in custom reporting, and gathering end of year financial reports for End Of Year closing
- First class treatment for all clients at any given time to ensure their needs are met
- Whether through phone or emails, or personal phone
- Visit onsite with clients to conduct training with the members of the practice
- Manage projects between multiple EMRS
- Worked with leaders in strategy and business development to determine the needs for the continuum, possible provider partnerships, and risk-based management
IT Security Analyst
AdventHealth
01.2020 - 01.2023
- Controlled security access for multiple EMR's & CRM's
- Maintained stable performance under pressure or opposition (i.e., experiencing time pressure, conflict, or job ambiguity) and evaluates needs of organization accordingly
- Managed access across all 500 locations & its employees for Athena, Cerner, & Phreesia
- Worked in MSOW and Bedrock and all applications in Cerner
- Established security baselines throughout the corporate community
- Performed vulnerability research, analysis, categorization, and communication of risks
- Translate requirements into reporting through dashboards, and metrics and other methods including operational and executive level reporting, application dependencies, targeted historical analysis
- Provided customer engagement, activity measurement, and project facilitation where needed, to ensure the remediation of vulnerabilities
- Built platforms for providers to utilize access for EPCS and e-prescribe
- Used IRT systems to manage patterns of clinical trials
- Protect organizations value by keeping sensitive information confidential
- Create commands with SQL to perform actions throughout the interfaces within Advent
Sr. Training Analyst
Medasource
01.2019 - 01.2020
- Provided extra Athena clinical training for assigned providers throughout each contract
- Create best workflows in Athena for the staff throughout the go live process
- Manage tickets of issues throughout the go lives, whether reporting or troubleshooting
- Create accelerators for medical staff, and the providers, to be able to chart and enter information quickly
- Create step-by-step documents for the staff to work through their claims, and billing issues
- Worked on lab extractions and maternal charting
- Installed software and resolved technical issues
- Troubleshooting devices and onboarding processes with clinical liabilities as needed
- LIS and HL7 segment interface
- Lab extractions and maternal charting
Health Informatics Corporate Trainer
Southcoast Health
01.2019 - 12.2019
- Responsible for Electronic Medical Record (EMR) training that includes newly hired staff and providers as well as existing providers and employees
- Works closely with the EMR team, providers, clinical staff and practice managers to assess the training needs and develop training tools
- Works closely with providers and clinical staff to assess, revise and document clinical workflows and processes
- Oversees the improvement of the EHR through upgrades, expansions, and other ongoing development
- Works with Health Informatics Manager to conduct ongoing audits to perform training needs analysis to determine the focus of training initiatives
- Responsible for developing training programs based upon the needs of the organization, the findings of internal audits and the results of needs analysis
- Serves as liaison and point of contact for several departments
- Provides implementation support during testing, installation, and upgrading application with attention to data integrity details
- Develop and maintain provider and employee orientation handbook for EMR
- Develop, administer and maintain the approved corporate new hire program for EMR
- Work closely with the clinical data transfer team, that all labs were transferred from our legacy system correctly using HL7
- Works closely with the members of the IT department to accomplish overall high-quality-high service provision of the EMR to end-users
- Caregiver Maintenance - Maintaining logins and security levels for users within the corporate network
- Revises or directs revision of existing programs to increase operating efficiency
- Analyzes test runs on a computer to correct or direct correction of coded program data
- Prepared accounts with security measure for newly hired staff
- Assigning specific permissions/roles to providers, practice managers, nurses, and front desk
Project Manager
NueMD/Advanced MD
01.2018 - 12.2019
- Prepared the tablespace, and the provider build for multiple clients
- Managed the data entry for taxonomy codes, DEA, NPI numbers for each new provider or new tablespace build
- Designed and built a resource tool allowing agents to find quick answers to client's questions on the first initial call with a projected first call resolve increase of 16%
- Managed projects to develop and streamline workflows for Java functionality on apple devices
- Worked on transferring legacy data to migrate with quest
- Assuring the back end is pulling over from the previous system for labs and integrating with quest labs
- Created the implementation kickoff process by, creating the master keys, completing the EDI wizard, training office in practice management workflow, and EHR workflow
- Plan, develop and build implementation workflows for EHR/Practice Management Systems within the organization
Sr. Implementation Project Consultant/Go Live Manager
AthenaHealth
01.2015 - 12.2018
- Certified trainer in Athena Communicator, Athena Clinicals, Athena Collector, Athena tablespace building, and provider building, Athena Security
- Implemented security measures within the Athena system
- Delivered specific permissions/roles to members within the healthcare organization
- Reset passwords, and set up/manage accounts for providers, and different staff members to be able to use Athena in different functionalities
- Disabled roles, and accounts for those who were terminated from their company, or no longer were allowed to do certain task
- Lead athenaOne Optimization projects of all products across all client segments
- Trained and educated over 800 clients in athenaClinicals, athenaCollector, and athenaCoordinator
- Developed athenaFax training documents and trained Client Service Center agents to better identify fax issues and provide a higher level of support
- Provided on the road management for Implementation Analyst during GoLives, while also proactively monitoring case issue logs to resolve issues, implement fixes, and provide mission critical support
- Conducted end - user training
- Tracked goals, KPI's, and clients' expectations, delivering frequent status updates
- Provided onsite support for the EHR Implementation process for multiple specialties, Oncology, Gynecology, Primary Care, Infectious Disease, Orthodontist, Pediatric, Internal Medicine, OBGYN, Hospital Support, Drug and Alcohol Rehabilitation, Geriatric, Rheumatology, ENT, Pathology/Lab Support, Dermatology, Ophthalmology, and Pulmonology
- Utilized reports for analyzing data related to performance measures by region, medical group, specialty, practice, and provider to review and promote optimal outcomes in support of Physician Enterprise objectives
- Proactively assessed workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the improvement of new or existing solutions, processes, or functionality
- Completed the tablespace build for new clients
- Managed the data entry for the provider build, NPI, DEA, Taxonomy codes
Education
BACHELORS - Business Administration
AMERICAN INTERCONTINENTAL
Certificate - Servant leadership/Leadership Development
Winston Salem State University
Skills
- Salesforce
- SugarCRM
- Call Copy
- Joinme
- Zoom
- Nuesoftinternet/CRM
- WebEx
- GoToMeeting
- Netsuite
- Athena
- Cerner
- Allscripts
- Carecloud
- Greenway
- Advanced MD
- NextGen
- NueMD
Languages
- English, Native
- Patwa, Fluent
Timeline
Project Manager
Health Prime
01.2023 - 05.2025
IT Security Analyst
AdventHealth
01.2020 - 01.2023
Sr. Training Analyst
Medasource
01.2019 - 01.2020
Health Informatics Corporate Trainer
Southcoast Health
01.2019 - 12.2019
Project Manager
NueMD/Advanced MD
01.2018 - 12.2019
Sr. Implementation Project Consultant/Go Live Manager
AthenaHealth
01.2015 - 12.2018
BACHELORS - Business Administration
AMERICAN INTERCONTINENTAL
Certificate - Servant leadership/Leadership Development
Winston Salem State University