Summary
Overview
Work History
Education
Skills
Timeline
Generic

ADRIANNE GRIFFIN

Houston,TX

Summary


Experienced with managing order processing tasks to ensure smooth operations. Utilizes effective communication and organizational skills to coordinate with teams and clients. Track record of maintaining accuracy and efficiency in high-volume environments.

Overview

22
22
years of professional experience

Work History

Sales Order Processor

Sharp Electronics
04.2023 - 10.2025
  • Processed and verified customer orders efficiently to ensure accuracy in fulfillment.
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
  • Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
  • Processed customer orders in line with established policies and procedures.
  • Handled high-volume periods with ease, maintaining consistent performance under pressure.
  • Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
  • Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
  • Conducted regular audits of completed orders to ensure accuracy and identify areas requiring attention or improvement.
  • Increased customer retention, providing exceptional service during order and post-order phases.
  • Expedited shipping procedures to meet delivery targets, coordinating closely with logistics team.
  • Increased team productivity by sharing best practices for order entry and management.
  • Enhanced customer satisfaction with prompt and accurate processing of orders.
  • Utilized order management software to track and resolve discrepancies in shipments.
  • Collaborated with shipping teams to optimize logistics, reducing delays in order delivery.
  • Processed accurately 8-10 orders daily

Service Center Support Specialist Part-Time

FedEx Freight
07.2018 - 06.2025
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Verify and complete required documentation and reports
  • Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, including overage, shortages and damages
  • Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills
  • Administer freight pick-up process, as required
  • Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc
  • Make freight delivery appointments, as required
  • Review drivers' Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
  • Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections
  • Communicate with sales, operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Assisted 10-15 customers in average hourly by answering questions, responding to inquiries and handling telephone requests.

Order Management Account Specialist

Accredo Packaging
06.2021 - 03.2023
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
  • Maintained knowledge of new product offerings and changes for order provisioning processes.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Reviewed order terms and conditions with customers to comply with company policy.
  • Processed and submitted 10-15 orders daily and expedited delivery to maintain customer satisfaction.
  • Navigated through 4 systems to build, track and monitor orders.
  • Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
  • Fielded 25-30 incoming calls daily and addressed order questions and concerns to serve customer needs.
  • Interfaced with sales, operations and functional groups to facilitate order flow and processing metrics.
  • Alternated finished goods in inventory by observing first-in and first-out approach.
  • Handled customer credit applications and partnered with credit manager for approval and account setup.
  • Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.

Order Management Senior Specialist II

Ricoh Americas Incorporated
03.2004 - 03.2018
  • Point of initial contact between Customer, Inside Sales Team, Supply Chain
  • Order entry of Sales, Addendum's, Amendments, Change orders
  • Resolve problems concerning transportation, logistics systems, or customer contract issues
  • Perform audits on vendor contracts using Oracle applications, making sure Inside Sales Team, Procurement, Order Support were adhering to SOX compliance on all transactions
  • Contribute to projects involving Project Managers as well as Supply Chain, making sure initiatives were met, this includes verifying purchase orders, checking lead times, supplier rationalization, only missing target deadline by less than 10%
  • Review vendor contracts to meet timeline, ensure appropriate order flow to Supply Chain, Suppliers, Project Managers to handle vendor orders for end-to-end completion
  • Support Sales, Procurement along with Managed Services to ensure quality systems were built into projects to meet business needs
  • Administer Quality Control Audits, with random checks on contracts entered by Order Support making sure documents were in SOX compliance which reduced company defect rate by 18%
  • Monitor goods, inventory availability and shipment commitments, notified Sales, Order Support, Customers of any changes in timeline scheduling
  • Responsible for sales order invoices processed through Service Request tickets, responded to all Internal/External inquiries for resolution promptly
  • Negotiate Vendor contracts while setting clear expectations regarding product, service as well as lead time for distribution, Terms and Conditions
  • Secure Delivery and Acceptance documentation from Supply Chain, Solutions once distribution and installs were complete making sure documents were scanned for visibility
  • Update spreadsheet daily for forecasting, aging orders identifying any issues, research for resolution, while communicating with Internal/External customers via fax, email or telephone in timely manner
  • Adjust customer invoices after research to uncover any issues with scheduling, distribution, payments
  • Act as liaison between Inside Sales, Solutions, Customers, making sure of customer satisfaction
  • Headed weekly team meetings with Order Support, Order Management to review new Process improvements
  • Coordinate logistical or reverse logistical functions for product life cycles, including distribution delivery, reuse or final disposal of resources
  • Retrieve complete order packets checking for any errors prior to being sent to 3rd party for funding
  • Retrieve scanned documents requested by Sales, Project Managers, Customers involving any funding issues

Education

Certificate - Emphasis in Exceptional Demand Forecasting, Supply Chain & Inventory Control, and Business Communication Fundamentals

Ricoh Learning Institute
Houston, TX
03.2013

Focus on Business Communication

Houston Community College
Houston, TX

Skills

  • Proficient in Oracle, SAP, and Salesforce
  • Detail-oriented organization
  • Collaborative mindset
  • Detail-oriented data processing
  • Invoice generation
  • Effective deadline management
  • Order processing efficiency
  • Logistics coordination
  • Order management
  • Documenting updates
  • Order verification expertise
  • Order management

Timeline

Sales Order Processor

Sharp Electronics
04.2023 - 10.2025

Order Management Account Specialist

Accredo Packaging
06.2021 - 03.2023

Service Center Support Specialist Part-Time

FedEx Freight
07.2018 - 06.2025

Order Management Senior Specialist II

Ricoh Americas Incorporated
03.2004 - 03.2018

Certificate - Emphasis in Exceptional Demand Forecasting, Supply Chain & Inventory Control, and Business Communication Fundamentals

Ricoh Learning Institute

Focus on Business Communication

Houston Community College

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