Adrianne Hall
Houston
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Fraud customer service representative
Regions bank
12.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Assist with reopening claims via Lifeline chat.
Customer service representative
First community credit union
01.2020 - 02.2022
- Assisted customers with account inquiries, resolving issues efficiently, enhancing satisfaction by 40%
- Managed financial transactions, enhancing processing efficiency by 20%
- Streamlined account setup procedures, reducing wait times by 15%
- Monitored and reported on transaction discrepancies, ensuring accuracy
- Trained new hires in customer service protocols, boosting team efficiency
- Implemented a new CRM tool that improved customer interaction tracking
- Analyzed customer feedback to develop strategies that improved service delivery.
Server
Outback steakhouse
08.2017 - 06.2020
- Provided exceptional customer service, leading to increased customer satisfaction and repeat business
- Efficiently managed multiple tables, ensuring timely and accurate order delivery
- Trained new staff, improving team performance and service quality
- Resolved customer complaints promptly, enhancing overall dining experience.
Receptionist
A Med
06.2019 - 12.2019
- Streamlined office processes, enhancing operational efficiency by 30%
- Boosted repeat customer rates by delivering stellar service
- Managed front desk operations, ensuring smooth patient flow and timely appointments
- Handled patient inquiries and scheduling, improving overall patient satisfaction
- Maintained accurate records and managed confidential patient information
- Coordinated with medical staff to streamline communication and enhance clinic efficiency
- Boosted team efficiency by 20% through streamlined processes
- Orchestrated daily administrative tasks, enhancing operational workflow.
Education
Cosmetology License -
Ogle Skin ,Hair, Nails
Houston, Texas05.2022
High School Diploma -
Elsik High School
Houston, TX06.2017
Skills
- Problem-solving
- Computer skills
- Time management
- Communication
- Creativity
- Teamwork
- Flexibility
- Customer Retention
- Leadership
- Strategic Planning
- Customer Service
- Documentation Management
- Conflict Resolution
- Data Analysis
- Analytical Skills
- Financial Monitoring
- Fraud Detection
- CRM Implementation
- System Optimization
Timeline
Fraud customer service representative
Regions bank
12.2022 - Current
Customer service representative
First community credit union
01.2020 - 02.2022
Receptionist
A Med
06.2019 - 12.2019
Server
Outback steakhouse
08.2017 - 06.2020
Cosmetology License -
Ogle Skin ,Hair, Nails
High School Diploma -
Elsik High School