Adrianne Hanley
Norman
Summary
Dynamic bartender with a track record at Longhorn Steakhouse, excelling in customer service and team training. Recognized for implementing successful cocktail specials that boosted sales and for fostering loyalty through personalized service. Highly reliable with strong multitasking abilities, ensuring efficient operations and a positive atmosphere during high-volume events. Climbing up the ladder to becoming manager. Awarded for being dependable in the work place and always going above and beyond.
Overview
7
7
years of professional experience
Work History
Bartender
Longhorn Steakhouse
11.2019 - Current
- Crafted and served diverse beverages, ensuring high-quality standards and customer satisfaction.
- Managed inventory levels, reducing waste through efficient stock rotation and ordering processes.
- Trained new bartenders on product knowledge, drink preparation techniques, and customer service best practices.
- Implemented cocktail specials that increased sales during seasonal promotions and events.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
- Developed strong relationships with regular customers, fostering loyalty and repeat business through personalized service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sales Associate
Big Lots
06.2019 - 12.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained merchandise displays, ensuring alignment with company standards and promotions.
- Processed transactions accurately using point-of-sale systems, contributing to efficient checkout operations.
- Trained new staff on sales techniques and operational procedures, fostering a collaborative work environment.
Education
No Degree - Business
Oklahoma City Community College
Oklahoma City, OK05-2028
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Engaging personality
- Handling difficult customers
- Cash register operation
- Memory retention
- Team training and development
Accomplishments
- Won "employee of the quater" Award for always showing up and learning every position there is to offer.
Timeline
Bartender
Longhorn Steakhouse
11.2019 - Current
Sales Associate
Big Lots
06.2019 - 12.2021
No Degree - Business
Oklahoma City Community College